Applying TQM practices and service quality in higher education

Higher education sector has faced new paradigm of perspective in total quality management and service quality.Students is a main focus in higher education whereas they were assumed as customer focus because their satisfaction will be measured in order to ensure the quality is constantly improved. Th...

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Bibliographic Details

Main Authors:	Saberi, Nasarina, Romle, Abd Rahim, Romli, Siti Aishah, Muhamad Hussin, Nur Khairina, Muhammad Hussin, Zatun Najahah, Abdullah, Muhammad Syafiq
Format:	Article
Language:	en
Published:	ISLAMIC WORLD Network for Environmental Science and Technology (IWNEST Publisher) 2015
Subjects:	TS Manufactures
Online Access:	https://repo.uum.edu.my/id/eprint/22497/1/IJAG%201%2014%202015%2050-56.pdf https://repo.uum.edu.my/id/eprint/22497/ http://www.iwnest.com/old/IJAG/2015/Special%20IPN%20Dec/50-56.pdf
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