Does in-role performance mediate the relationships between performance appraisal, internal communication and customer satisfaction

Palestinian insurance customers are not satisfied. 55% of them changed their companies in 3 years or less.44% of customers are willing to switch and 30% of customers think that the perceived insurance services are below their expectations. Further, prior literature paid less attention to internal or...

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Bibliographic Details

Main Authors:	Salahat, Mahmoud, Abdul Majid, Abdul Halim
Format:	Article
Language:	en
Published:	2017
Subjects:	HD28 Management. Industrial Management
Online Access:	https://repo.uum.edu.my/id/eprint/21133/1/JRBEM%208%202%202017%201381%201393.pdf https://repo.uum.edu.my/id/eprint/21133/ http://www.scitecresearch.com/journals/index.php/jrbem/article/view/1018
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