Managing service-oriented organizational citizenship behaviors: A review of research literature

For service organizations, service delivery excellence is a necessity.It is also tightly coupled to the favorable attitudes and behaviors of an organization’s customer-contact employees. Described as service oriented organizational citizenship behaviors, service employees who exhibit high levels of...

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Bibliographic Details

Main Author:	Choo, Ling Suan
Format:	Conference or Workshop Item
Language:	en
Published:	2015
Subjects:	HD28 Management. Industrial Management
Online Access:	https://repo.uum.edu.my/id/eprint/15921/1/ch.pdf https://repo.uum.edu.my/id/eprint/15921/ http://www.feb.unimas.my/cociaf/
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