The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees
Despite the abundance of research in the area of supervisory communication, the hotel industry in Malaysia is facing high employee turnover. Therefore, the main purpose of this study is to examine the relationship between superior - subordinate communication and LMX quality with employee job satisfa...
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| Format: | Thesis |
| Language: | en en en |
| Published: |
2019
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| Online Access: | https://etd.uum.edu.my/8954/1/s818966_01.pdf https://etd.uum.edu.my/8954/2/s818966_02.pdf https://etd.uum.edu.my/8954/3/s818966_references.docx https://etd.uum.edu.my/8954/ |
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| _version_ | 1833437121865580544 |
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| author | Khan, Sanan Waheed |
| author_facet | Khan, Sanan Waheed |
| author_sort | Khan, Sanan Waheed |
| building | UUM Library |
| collection | Institutional Repository |
| content_provider | Universiti Utara Malaysia |
| content_source | UUM Electronic Theses |
| continent | Asia |
| country | Malaysia |
| description | Despite the abundance of research in the area of supervisory communication, the hotel industry in Malaysia is facing high employee turnover. Therefore, the main purpose of this study is to examine the relationship between superior - subordinate communication and LMX quality with employee job satisfaction in five-star hotels in Langkawi Island, Malaysia. The Leader-Member Exchange (LMX) Theory guided this thesis, which utilized a survey to measure the opinions of the 322 respondents using simple random sampling method. Data was gathered and analyzed using
Statistical Package for Social Sciences (SPSS). The data were analyzed using correlation and multiple regression analysis. Results revealed that supervisory communication relationship and LMX quality have significant positive relationship with employee job satisfaction. The current study indicates that good communication
between a supervisor and a subordinate will result in greater job satisfaction and better organizational functioning. Furthermore, the present study has suggested few theoretical and practical recommendations to the five-star hotel industry in Langkawi to improve the level of supervisory communication to increase employee job satisfaction. The findings are noteworthy for the industry and also contribute to new empirical findings to the literature on superior - subordinate communication and LMX quality. |
| format | Thesis |
| id | my.uum.etd-8954 |
| institution | Universiti Utara Malaysia |
| language | en en en |
| publishDate | 2019 |
| record_format | eprints |
| spelling | my.uum.etd-89542022-02-16T02:22:37Z https://etd.uum.edu.my/8954/ The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees Khan, Sanan Waheed HE Transportation and Communications Despite the abundance of research in the area of supervisory communication, the hotel industry in Malaysia is facing high employee turnover. Therefore, the main purpose of this study is to examine the relationship between superior - subordinate communication and LMX quality with employee job satisfaction in five-star hotels in Langkawi Island, Malaysia. The Leader-Member Exchange (LMX) Theory guided this thesis, which utilized a survey to measure the opinions of the 322 respondents using simple random sampling method. Data was gathered and analyzed using Statistical Package for Social Sciences (SPSS). The data were analyzed using correlation and multiple regression analysis. Results revealed that supervisory communication relationship and LMX quality have significant positive relationship with employee job satisfaction. The current study indicates that good communication between a supervisor and a subordinate will result in greater job satisfaction and better organizational functioning. Furthermore, the present study has suggested few theoretical and practical recommendations to the five-star hotel industry in Langkawi to improve the level of supervisory communication to increase employee job satisfaction. The findings are noteworthy for the industry and also contribute to new empirical findings to the literature on superior - subordinate communication and LMX quality. 2019 Thesis NonPeerReviewed text en https://etd.uum.edu.my/8954/1/s818966_01.pdf text en https://etd.uum.edu.my/8954/2/s818966_02.pdf text en https://etd.uum.edu.my/8954/3/s818966_references.docx Khan, Sanan Waheed (2019) The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees. Masters thesis, Universiti Utara Malaysia. |
| spellingShingle | HE Transportation and Communications Khan, Sanan Waheed The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees |
| title | The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees |
| title_full | The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees |
| title_fullStr | The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees |
| title_full_unstemmed | The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees |
| title_short | The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees |
| title_sort | relationship between superior-subordinate communication, lmx quality and employee job satisfaction among hotel employees |
| topic | HE Transportation and Communications |
| url | https://etd.uum.edu.my/8954/1/s818966_01.pdf https://etd.uum.edu.my/8954/2/s818966_02.pdf https://etd.uum.edu.my/8954/3/s818966_references.docx https://etd.uum.edu.my/8954/ |
| url_provider | http://etd.uum.edu.my/ |