A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group
The role of Healthcare Enterprise Resource Planning (HERP) in the healthcare industry toward organisational business performance is imperative. Therefore, the organisations adopting HERP need to assess the success and impact of HERP post-implementation. Whilst, the Enterprise Resource Planning (ERP)...
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| Format: | Thesis |
| Language: | en en en |
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2019
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| Online Access: | https://etd.uum.edu.my/8910/1/Deposit%20Permission_s901399.pdf https://etd.uum.edu.my/8910/2/s901399_01.pdf https://etd.uum.edu.my/8910/3/s901399_references.docx https://etd.uum.edu.my/8910/ |
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| _version_ | 1833437111013867520 |
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| author | Oh, Chun Siang |
| author_facet | Oh, Chun Siang |
| author_sort | Oh, Chun Siang |
| building | UUM Library |
| collection | Institutional Repository |
| content_provider | Universiti Utara Malaysia |
| content_source | UUM Electronic Theses |
| continent | Asia |
| country | Malaysia |
| description | The role of Healthcare Enterprise Resource Planning (HERP) in the healthcare industry toward organisational business performance is imperative. Therefore, the organisations adopting HERP need to assess the success and impact of HERP post-implementation. Whilst, the Enterprise Resource Planning (ERP) have been largely researched, there is still a vacuum in researches in regards to HERP particularly in Malaysia. In this study, Information System Success Model (ISSM) was adopted from DeLone and McLean (D&M) to assess the HERP post-implementation success. Essentially, healthcare organizations can be benefitted from the success of implementing HERP with high staff operational work productivity and efficiency. This study focused on developing healthcare ISSM framework by analysing the relationships between the D&M ISSM success elements which are information quality, system quality, service quality, user satisfaction and individual benefits, in the case of CordLife Group. All constructs adopted the 5-point Likert scale measurement. The respondents were the HERP users from CordLife Group Limited-Singapore and StemLife Berhad-Malaysia with 184 and 180 respondents respectively with a response rate of 85%. The collected data was analysed using the SPSS and the SmartPLS software. This study found that all direct relationships amongst system quality, service quality, system quality, user satisfaction and individual benefits were significant. In addition, there were no differences between CordLife Group Limited-Singapore and StemLife Berhad-Malaysia on the determinants that affect CordLife Group’s HERP post-implementation success. The study recommended incremental investments towards hardware and software upgrades, developing internal skilled expertise, persistent functional HERP training, boost user satisfaction and productivity by HERP adoption as necessary drivers towards achieving HERP post-implementation success. |
| format | Thesis |
| id | my.uum.etd-8910 |
| institution | Universiti Utara Malaysia |
| language | en en en |
| publishDate | 2019 |
| record_format | eprints |
| spelling | my.uum.etd-89102021-12-12T01:44:08Z https://etd.uum.edu.my/8910/ A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group Oh, Chun Siang HF5415.33 Consumer Behavior. The role of Healthcare Enterprise Resource Planning (HERP) in the healthcare industry toward organisational business performance is imperative. Therefore, the organisations adopting HERP need to assess the success and impact of HERP post-implementation. Whilst, the Enterprise Resource Planning (ERP) have been largely researched, there is still a vacuum in researches in regards to HERP particularly in Malaysia. In this study, Information System Success Model (ISSM) was adopted from DeLone and McLean (D&M) to assess the HERP post-implementation success. Essentially, healthcare organizations can be benefitted from the success of implementing HERP with high staff operational work productivity and efficiency. This study focused on developing healthcare ISSM framework by analysing the relationships between the D&M ISSM success elements which are information quality, system quality, service quality, user satisfaction and individual benefits, in the case of CordLife Group. All constructs adopted the 5-point Likert scale measurement. The respondents were the HERP users from CordLife Group Limited-Singapore and StemLife Berhad-Malaysia with 184 and 180 respondents respectively with a response rate of 85%. The collected data was analysed using the SPSS and the SmartPLS software. This study found that all direct relationships amongst system quality, service quality, system quality, user satisfaction and individual benefits were significant. In addition, there were no differences between CordLife Group Limited-Singapore and StemLife Berhad-Malaysia on the determinants that affect CordLife Group’s HERP post-implementation success. The study recommended incremental investments towards hardware and software upgrades, developing internal skilled expertise, persistent functional HERP training, boost user satisfaction and productivity by HERP adoption as necessary drivers towards achieving HERP post-implementation success. 2019 Thesis NonPeerReviewed text en https://etd.uum.edu.my/8910/1/Deposit%20Permission_s901399.pdf text en https://etd.uum.edu.my/8910/2/s901399_01.pdf text en https://etd.uum.edu.my/8910/3/s901399_references.docx Oh, Chun Siang (2019) A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group. Doctoral thesis, Universiti Utara Malaysia. |
| spellingShingle | HF5415.33 Consumer Behavior. Oh, Chun Siang A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group |
| title | A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group |
| title_full | A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group |
| title_fullStr | A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group |
| title_full_unstemmed | A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group |
| title_short | A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group |
| title_sort | framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group |
| topic | HF5415.33 Consumer Behavior. |
| url | https://etd.uum.edu.my/8910/1/Deposit%20Permission_s901399.pdf https://etd.uum.edu.my/8910/2/s901399_01.pdf https://etd.uum.edu.my/8910/3/s901399_references.docx https://etd.uum.edu.my/8910/ |
| url_provider | http://etd.uum.edu.my/ |