Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP)
This paper aims to identify the factors that influence public satisfaction towards Majlis Daerah Kubang Pasu (MDKP) services. The study was held among the residents that reside within MDKP territory. The population size of this research is among 220,700 residents that live in 21 sub-districts under...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | en en |
| Published: |
2015
|
| Subjects: | |
| Online Access: | https://etd.uum.edu.my/5259/1/s813817.pdf https://etd.uum.edu.my/5259/2/s813817_abstract.pdf https://etd.uum.edu.my/5259/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1833436482840297472 |
|---|---|
| author | Ahmad Aiman, Mohd Shuib |
| author_facet | Ahmad Aiman, Mohd Shuib |
| author_sort | Ahmad Aiman, Mohd Shuib |
| building | UUM Library |
| collection | Institutional Repository |
| content_provider | Universiti Utara Malaysia |
| content_source | UUM Electronic Theses |
| continent | Asia |
| country | Malaysia |
| description | This paper aims to identify the factors that influence public satisfaction towards Majlis
Daerah Kubang Pasu (MDKP) services. The study was held among the residents that reside within MDKP territory. The population size of this research is among 220,700 residents that live in 21 sub-districts under MDKP administration and the researchers had choose 385 respondents using convenience sampling. The variables have been tested in this study are public participation, service quality and service delivery. The type of analyse used in this research include descriptive analysis, reliability analysis, correlation analysis and regression analysis. The study found that, there is a significant relationship between all independent variables; public participation, service quality and service delivery towards public satisfaction with local government services in Majlis Daerah Kubang Pasu (MDKP) |
| format | Thesis |
| id | my.uum.etd-5259 |
| institution | Universiti Utara Malaysia |
| language | en en |
| publishDate | 2015 |
| record_format | eprints |
| spelling | my.uum.etd-52592021-03-18T03:04:49Z https://etd.uum.edu.my/5259/ Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP) Ahmad Aiman, Mohd Shuib HF5415.33 Consumer Behavior. JS Local government Municipal government This paper aims to identify the factors that influence public satisfaction towards Majlis Daerah Kubang Pasu (MDKP) services. The study was held among the residents that reside within MDKP territory. The population size of this research is among 220,700 residents that live in 21 sub-districts under MDKP administration and the researchers had choose 385 respondents using convenience sampling. The variables have been tested in this study are public participation, service quality and service delivery. The type of analyse used in this research include descriptive analysis, reliability analysis, correlation analysis and regression analysis. The study found that, there is a significant relationship between all independent variables; public participation, service quality and service delivery towards public satisfaction with local government services in Majlis Daerah Kubang Pasu (MDKP) 2015 Thesis NonPeerReviewed text en https://etd.uum.edu.my/5259/1/s813817.pdf text en https://etd.uum.edu.my/5259/2/s813817_abstract.pdf Ahmad Aiman, Mohd Shuib (2015) Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP). Masters thesis, Universiti Utara Malaysia. |
| spellingShingle | HF5415.33 Consumer Behavior. JS Local government Municipal government Ahmad Aiman, Mohd Shuib Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP) |
| title | Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP) |
| title_full | Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP) |
| title_fullStr | Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP) |
| title_full_unstemmed | Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP) |
| title_short | Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP) |
| title_sort | factor that influence public satisfaction on towards local government services: an empirical study in majlis daerah kubang pasu (mdkp) |
| topic | HF5415.33 Consumer Behavior. JS Local government Municipal government |
| url | https://etd.uum.edu.my/5259/1/s813817.pdf https://etd.uum.edu.my/5259/2/s813817_abstract.pdf https://etd.uum.edu.my/5259/ |
| url_provider | http://etd.uum.edu.my/ |