Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia
The advantages of internet services cannot be overemphasized especially in the academic environment where it is mainly used for e-learning as online services. The universities are known to provide for their students by giving them shelters, known as Student Hall of Residence. Maybank Hall of Residen...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | en en |
| Published: |
2011
|
| Subjects: | |
| Online Access: | https://etd.uum.edu.my/2744/1/Adel_Z._A._A._Abu_Shnaf.pdf https://etd.uum.edu.my/2744/2/1.Adel_Z._A._A._Abu_Shnaf.pdf https://etd.uum.edu.my/2744/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1833435967431639040 |
|---|---|
| author | Shnaf, Adel Z. A. A. Abu |
| author_facet | Shnaf, Adel Z. A. A. Abu |
| author_sort | Shnaf, Adel Z. A. A. Abu |
| building | UUM Library |
| collection | Institutional Repository |
| content_provider | Universiti Utara Malaysia |
| content_source | UUM Electronic Theses |
| continent | Asia |
| country | Malaysia |
| description | The advantages of internet services cannot be overemphasized especially in the academic environment where it is mainly used for e-learning as online services. The universities are known to provide for their students by giving them shelters, known as Student Hall of Residence. Maybank Hall of Residence officers provide many services for their occupants in the hall. However, these services are yet to be evaluated in order to know the services quality they are giving to their occupants. This project designs a requirement model and developed a prototype to
allow the Service Quality for the occupants of the Maybank Student Hall of Residence to evaluate the services using the on-line evaluation system. The result generated during the implantation phase of this project shows that the system is effective and easy to learn. |
| format | Thesis |
| id | my.uum.etd-2744 |
| institution | Universiti Utara Malaysia |
| language | en en |
| publishDate | 2011 |
| record_format | eprints |
| spelling | my.uum.etd-27442016-04-28T00:30:05Z https://etd.uum.edu.my/2744/ Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia Shnaf, Adel Z. A. A. Abu HD Industries. Land use. Labor. QA76 Computer software The advantages of internet services cannot be overemphasized especially in the academic environment where it is mainly used for e-learning as online services. The universities are known to provide for their students by giving them shelters, known as Student Hall of Residence. Maybank Hall of Residence officers provide many services for their occupants in the hall. However, these services are yet to be evaluated in order to know the services quality they are giving to their occupants. This project designs a requirement model and developed a prototype to allow the Service Quality for the occupants of the Maybank Student Hall of Residence to evaluate the services using the on-line evaluation system. The result generated during the implantation phase of this project shows that the system is effective and easy to learn. 2011 Thesis NonPeerReviewed application/pdf en https://etd.uum.edu.my/2744/1/Adel_Z._A._A._Abu_Shnaf.pdf application/pdf en https://etd.uum.edu.my/2744/2/1.Adel_Z._A._A._Abu_Shnaf.pdf Shnaf, Adel Z. A. A. Abu (2011) Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia. Masters thesis, Universiti Utara Malaysia. |
| spellingShingle | HD Industries. Land use. Labor. QA76 Computer software Shnaf, Adel Z. A. A. Abu Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia |
| title | Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia |
| title_full | Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia |
| title_fullStr | Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia |
| title_full_unstemmed | Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia |
| title_short | Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia |
| title_sort | online service quality evaluation for residential hall in universiti utara malaysia |
| topic | HD Industries. Land use. Labor. QA76 Computer software |
| url | https://etd.uum.edu.my/2744/1/Adel_Z._A._A._Abu_Shnaf.pdf https://etd.uum.edu.my/2744/2/1.Adel_Z._A._A._Abu_Shnaf.pdf https://etd.uum.edu.my/2744/ |
| url_provider | http://etd.uum.edu.my/ |