Services Quality of Islamic Banking: An Investigation in Tripoli, Libya
The objective of this study is to examine the influence of service quality dimensions namely, tangibility,reliability, responsiveness, assurance, and empathy, of Islamic banking on customer satisfaction. Questionnaires are designed and distributed to customers of an Islamic bank in Tripoli, Libya. M...
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| Format: | Thesis |
| Language: | en en |
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2010
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| Online Access: | https://etd.uum.edu.my/2212/1/Suhaib_Abuhelgha.pdf https://etd.uum.edu.my/2212/2/1.Suhaib_Abuhelgha.pdf https://etd.uum.edu.my/2212/ |
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| author | Abuhelgha, Suhaib |
| author_facet | Abuhelgha, Suhaib |
| author_sort | Abuhelgha, Suhaib |
| building | UUM Library |
| collection | Institutional Repository |
| content_provider | Universiti Utara Malaysia |
| content_source | UUM Electronic Theses |
| continent | Asia |
| country | Malaysia |
| description | The objective of this study is to examine the influence of service quality dimensions namely, tangibility,reliability, responsiveness, assurance, and empathy, of Islamic banking on customer satisfaction. Questionnaires are designed and distributed to customers of an Islamic bank in Tripoli, Libya. Multivariate statistical analysis is performed to analyze the data of this study. The results of the regression analyses indicate that all of the five hypotheses tested are supported. There is a positive effect and significant relationships between the five dimensions of service quality and customer satisfaction. The direct positive and significant relationships confirm the influence of service quality on customer satisfaction of the Islamic bank in Tripoli, Libya. |
| format | Thesis |
| id | my.uum.etd-2212 |
| institution | Universiti Utara Malaysia |
| language | en en |
| publishDate | 2010 |
| record_format | eprints |
| spelling | my.uum.etd-22122022-04-21T06:30:19Z https://etd.uum.edu.my/2212/ Services Quality of Islamic Banking: An Investigation in Tripoli, Libya Abuhelgha, Suhaib HG Finance The objective of this study is to examine the influence of service quality dimensions namely, tangibility,reliability, responsiveness, assurance, and empathy, of Islamic banking on customer satisfaction. Questionnaires are designed and distributed to customers of an Islamic bank in Tripoli, Libya. Multivariate statistical analysis is performed to analyze the data of this study. The results of the regression analyses indicate that all of the five hypotheses tested are supported. There is a positive effect and significant relationships between the five dimensions of service quality and customer satisfaction. The direct positive and significant relationships confirm the influence of service quality on customer satisfaction of the Islamic bank in Tripoli, Libya. 2010-05-20 Thesis NonPeerReviewed text en https://etd.uum.edu.my/2212/1/Suhaib_Abuhelgha.pdf text en https://etd.uum.edu.my/2212/2/1.Suhaib_Abuhelgha.pdf Abuhelgha, Suhaib (2010) Services Quality of Islamic Banking: An Investigation in Tripoli, Libya. Masters thesis, Universiti Utara Malaysia. |
| spellingShingle | HG Finance Abuhelgha, Suhaib Services Quality of Islamic Banking: An Investigation in Tripoli, Libya |
| title | Services Quality of Islamic Banking: An Investigation in Tripoli, Libya |
| title_full | Services Quality of Islamic Banking: An Investigation in Tripoli, Libya |
| title_fullStr | Services Quality of Islamic Banking: An Investigation in Tripoli, Libya |
| title_full_unstemmed | Services Quality of Islamic Banking: An Investigation in Tripoli, Libya |
| title_short | Services Quality of Islamic Banking: An Investigation in Tripoli, Libya |
| title_sort | services quality of islamic banking: an investigation in tripoli, libya |
| topic | HG Finance |
| url | https://etd.uum.edu.my/2212/1/Suhaib_Abuhelgha.pdf https://etd.uum.edu.my/2212/2/1.Suhaib_Abuhelgha.pdf https://etd.uum.edu.my/2212/ |
| url_provider | http://etd.uum.edu.my/ |