A Web Based Help Desk System Using Open Source Software
This project aims to develop a working prototype of a web based help desk application using Object Oriented approach and Open Source software. Three main phases were involved in this project, which are defining requirements, analyze requirements and validate requirements. The requirements are define...
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| Format: | Thesis |
| Language: | en en |
| Published: |
2005
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/1228/1/FADHILAH_BT._AMAN.pdf https://etd.uum.edu.my/1228/2/1.FADHILAH_BT._AMAN.pdf https://etd.uum.edu.my/1228/ |
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| _version_ | 1833435607117856768 |
|---|---|
| author | Fadhilah, Aman |
| author_facet | Fadhilah, Aman |
| author_sort | Fadhilah, Aman |
| building | UUM Library |
| collection | Institutional Repository |
| content_provider | Universiti Utara Malaysia |
| content_source | UUM Electronic Theses |
| continent | Asia |
| country | Malaysia |
| description | This project aims to develop a working prototype of a web based help desk application using Object Oriented approach and Open Source software. Three main phases were involved in this project, which are defining requirements, analyze requirements and validate requirements. The requirements are defined in a way that they are suitable to be used by
small to medium sized companies. The requirements are analyzed by constructing use case diagram, use case specifications, class diagram, activity diagrams and the list of requirements. A working prototype is developed using open source software to validate the requirements. The prototype can be readily used by small to medium sized companies, and can be a base for them to develop their own help desk system that includes other requirements and enhancements which are deemed fit for their needs. |
| format | Thesis |
| id | my.uum.etd-1228 |
| institution | Universiti Utara Malaysia |
| language | en en |
| publishDate | 2005 |
| record_format | eprints |
| spelling | my.uum.etd-12282013-07-24T12:11:00Z https://etd.uum.edu.my/1228/ A Web Based Help Desk System Using Open Source Software Fadhilah, Aman QA76.76 Fuzzy System. QA71-90 Instruments and machines This project aims to develop a working prototype of a web based help desk application using Object Oriented approach and Open Source software. Three main phases were involved in this project, which are defining requirements, analyze requirements and validate requirements. The requirements are defined in a way that they are suitable to be used by small to medium sized companies. The requirements are analyzed by constructing use case diagram, use case specifications, class diagram, activity diagrams and the list of requirements. A working prototype is developed using open source software to validate the requirements. The prototype can be readily used by small to medium sized companies, and can be a base for them to develop their own help desk system that includes other requirements and enhancements which are deemed fit for their needs. 2005-04-03 Thesis NonPeerReviewed application/pdf en https://etd.uum.edu.my/1228/1/FADHILAH_BT._AMAN.pdf application/pdf en https://etd.uum.edu.my/1228/2/1.FADHILAH_BT._AMAN.pdf Fadhilah, Aman (2005) A Web Based Help Desk System Using Open Source Software. Masters thesis, Universiti Utara Malaysia. |
| spellingShingle | QA76.76 Fuzzy System. QA71-90 Instruments and machines Fadhilah, Aman A Web Based Help Desk System Using Open Source Software |
| title | A Web Based Help Desk System Using Open Source Software |
| title_full | A Web Based Help Desk System Using Open Source Software |
| title_fullStr | A Web Based Help Desk System Using Open Source Software |
| title_full_unstemmed | A Web Based Help Desk System Using Open Source Software |
| title_short | A Web Based Help Desk System Using Open Source Software |
| title_sort | web based help desk system using open source software |
| topic | QA76.76 Fuzzy System. QA71-90 Instruments and machines |
| url | https://etd.uum.edu.my/1228/1/FADHILAH_BT._AMAN.pdf https://etd.uum.edu.my/1228/2/1.FADHILAH_BT._AMAN.pdf https://etd.uum.edu.my/1228/ |
| url_provider | http://etd.uum.edu.my/ |