Business Process Outsourcing For Kubang Pasu Land Office
Many organizations are increasingly outsourcing their back-office operations through IT applications. This scenario due to number of reasons leading by the cost reduction, shortened time-to-time, lack of internal expertise and risk reduction. However, the adoptions of back-office model are still new...
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| Format: | Thesis |
| Language: | en en |
| Published: |
2004
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| Online Access: | https://etd.uum.edu.my/1175/1/FARIDAH_ISMAIL.pdf https://etd.uum.edu.my/1175/2/1.FARIDAH_ISMAIL.pdf https://etd.uum.edu.my/1175/ |
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| _version_ | 1833435593430794240 |
|---|---|
| author | Faridah, Ismail |
| author_facet | Faridah, Ismail |
| author_sort | Faridah, Ismail |
| building | UUM Library |
| collection | Institutional Repository |
| content_provider | Universiti Utara Malaysia |
| content_source | UUM Electronic Theses |
| continent | Asia |
| country | Malaysia |
| description | Many organizations are increasingly outsourcing their back-office operations through IT applications. This scenario due to number of reasons leading by the cost reduction, shortened time-to-time, lack of internal expertise and risk reduction. However, the adoptions of back-office model are still new for many organizations. Only a few organizations have formal approach to make back-office outsourcing decision. In Malaysia context, many governmental organizations nowadays are moving towards e-government to improve their services and business through IT outsourcing. Outsourcing is a dynamic process in the sense that the related decisions and actions must continuously to changes in strategic direction of the organization. This work reveals on the problem facing by each units at Kubang Pasu Land Office due to the five thousand backlog files. At the meantime, this work also determining the potential back-office process that can be outsourcing in order to give effective and efficient services to citizen. |
| format | Thesis |
| id | my.uum.etd-1175 |
| institution | Universiti Utara Malaysia |
| language | en en |
| publishDate | 2004 |
| record_format | eprints |
| spelling | my.uum.etd-11752013-07-24T12:10:46Z https://etd.uum.edu.my/1175/ Business Process Outsourcing For Kubang Pasu Land Office Faridah, Ismail T Technology (General) Many organizations are increasingly outsourcing their back-office operations through IT applications. This scenario due to number of reasons leading by the cost reduction, shortened time-to-time, lack of internal expertise and risk reduction. However, the adoptions of back-office model are still new for many organizations. Only a few organizations have formal approach to make back-office outsourcing decision. In Malaysia context, many governmental organizations nowadays are moving towards e-government to improve their services and business through IT outsourcing. Outsourcing is a dynamic process in the sense that the related decisions and actions must continuously to changes in strategic direction of the organization. This work reveals on the problem facing by each units at Kubang Pasu Land Office due to the five thousand backlog files. At the meantime, this work also determining the potential back-office process that can be outsourcing in order to give effective and efficient services to citizen. 2004 Thesis NonPeerReviewed application/pdf en https://etd.uum.edu.my/1175/1/FARIDAH_ISMAIL.pdf application/pdf en https://etd.uum.edu.my/1175/2/1.FARIDAH_ISMAIL.pdf Faridah, Ismail (2004) Business Process Outsourcing For Kubang Pasu Land Office. Masters thesis, Universiti Utara Malaysia. |
| spellingShingle | T Technology (General) Faridah, Ismail Business Process Outsourcing For Kubang Pasu Land Office |
| title | Business Process Outsourcing For Kubang Pasu Land Office |
| title_full | Business Process Outsourcing For Kubang Pasu Land Office |
| title_fullStr | Business Process Outsourcing For Kubang Pasu Land Office |
| title_full_unstemmed | Business Process Outsourcing For Kubang Pasu Land Office |
| title_short | Business Process Outsourcing For Kubang Pasu Land Office |
| title_sort | business process outsourcing for kubang pasu land office |
| topic | T Technology (General) |
| url | https://etd.uum.edu.my/1175/1/FARIDAH_ISMAIL.pdf https://etd.uum.edu.my/1175/2/1.FARIDAH_ISMAIL.pdf https://etd.uum.edu.my/1175/ |
| url_provider | http://etd.uum.edu.my/ |