The Effects of Emotional Intelligence on Conflict Management Style.
This exploratory study looked into the relationship between emotional intelligence and conflict management style among the non-academic staffs of UiTM Arau Perlis. Other aspects explored included to study should there be any differences between the selected demographic variables (gender, age, acade...
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| Format: | Thesis |
| Language: | en en |
| Published: |
2006
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| Online Access: | https://etd.uum.edu.my/115/1/zaiton.pdf https://etd.uum.edu.my/115/2/zaiton.pdf https://etd.uum.edu.my/115/ |
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| _version_ | 1833435297340194816 |
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| author | Zaiton, Abdul Majid |
| author_facet | Zaiton, Abdul Majid |
| author_sort | Zaiton, Abdul Majid |
| building | UUM Library |
| collection | Institutional Repository |
| content_provider | Universiti Utara Malaysia |
| content_source | UUM Electronic Theses |
| continent | Asia |
| country | Malaysia |
| description | This exploratory study looked into the relationship between emotional intelligence and conflict management style among the non-academic staffs of UiTM Arau Perlis.
Other aspects explored included to study should there be any differences between the selected demographic variables (gender, age, academic qualification and working experience) in conflict management styles and emotional intelligence.
The research was a quantitative survey carried out on 181 respondents. The two self-report instruments used were the EQI (Tapia, 1998) and DUTCH (Van de Vliert, 1997).
Findings from the study showed that the two instruments were found to be reliable and valid.
There was a significant relationship between emotional intelligence and conflict management styles. There were no significant differences between genders, age, academic qualification and working experience in both conflict management styles and emotional intelligence. |
| format | Thesis |
| id | my.uum.etd-115 |
| institution | Universiti Utara Malaysia |
| language | en en |
| publishDate | 2006 |
| record_format | eprints |
| spelling | my.uum.etd-1152013-07-24T12:05:39Z https://etd.uum.edu.my/115/ The Effects of Emotional Intelligence on Conflict Management Style. Zaiton, Abdul Majid BF Psychology This exploratory study looked into the relationship between emotional intelligence and conflict management style among the non-academic staffs of UiTM Arau Perlis. Other aspects explored included to study should there be any differences between the selected demographic variables (gender, age, academic qualification and working experience) in conflict management styles and emotional intelligence. The research was a quantitative survey carried out on 181 respondents. The two self-report instruments used were the EQI (Tapia, 1998) and DUTCH (Van de Vliert, 1997). Findings from the study showed that the two instruments were found to be reliable and valid. There was a significant relationship between emotional intelligence and conflict management styles. There were no significant differences between genders, age, academic qualification and working experience in both conflict management styles and emotional intelligence. 2006 Thesis NonPeerReviewed application/pdf en https://etd.uum.edu.my/115/1/zaiton.pdf application/pdf en https://etd.uum.edu.my/115/2/zaiton.pdf Zaiton, Abdul Majid (2006) The Effects of Emotional Intelligence on Conflict Management Style. Masters thesis, Universiti Utara Malaysia. |
| spellingShingle | BF Psychology Zaiton, Abdul Majid The Effects of Emotional Intelligence on Conflict Management Style. |
| title | The Effects of Emotional Intelligence on Conflict Management Style. |
| title_full | The Effects of Emotional Intelligence on Conflict Management Style. |
| title_fullStr | The Effects of Emotional Intelligence on Conflict Management Style. |
| title_full_unstemmed | The Effects of Emotional Intelligence on Conflict Management Style. |
| title_short | The Effects of Emotional Intelligence on Conflict Management Style. |
| title_sort | effects of emotional intelligence on conflict management style. |
| topic | BF Psychology |
| url | https://etd.uum.edu.my/115/1/zaiton.pdf https://etd.uum.edu.my/115/2/zaiton.pdf https://etd.uum.edu.my/115/ |
| url_provider | http://etd.uum.edu.my/ |