Understanding the business process of reactive maintenance projects
This paper presents the analysis of the existing business process in reactive maintenance projects including the information and communication technology that supports the process. All information reported in this research is mainly primary data gathered from interviews with the parties that are inv...
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| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
| Language: | en |
| Published: |
2006
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| Subjects: | |
| Online Access: | http://eprints.utm.my/715/2/UNDERSTANDING_THE_BUSINESS_PROCESS%282006%29Kherun_Nita_Ali.pdf http://eprints.utm.my/715/ |
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| _version_ | 1845470330935574528 |
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| author | Ali, Kherun Nita Ming Sun, Ming Sun Aouad, Ghassan Raja Mazlan, Raja Marzyani Mustapa, Fara Diva |
| author_facet | Ali, Kherun Nita Ming Sun, Ming Sun Aouad, Ghassan Raja Mazlan, Raja Marzyani Mustapa, Fara Diva |
| author_sort | Ali, Kherun Nita |
| building | UTM Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Malaysia |
| content_source | UTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | This paper presents the analysis of the existing business process in reactive maintenance projects including the information and communication technology that supports the process. All information reported in this research is mainly primary data gathered from interviews with the parties that are involved in the process. The analysis consists of identification of the parties involved, understanding the business process, understanding the information and communication technology used in the process and identification of problems within the process. The research reveals several existing deficiencies with RM projects which require some measures of improvement i.e. poor communication between different parties; lack of knowledge sharing; and poor quality of information, which often lead to longer time taken to fix a problem and incurs higher cost. |
| format | Conference or Workshop Item |
| id | my.utm.eprints-715 |
| institution | Universiti Teknologi Malaysia |
| language | en |
| publishDate | 2006 |
| record_format | eprints |
| spelling | my.utm.eprints-7152017-07-02T01:14:26Z http://eprints.utm.my/715/ Understanding the business process of reactive maintenance projects Ali, Kherun Nita Ming Sun, Ming Sun Aouad, Ghassan Raja Mazlan, Raja Marzyani Mustapa, Fara Diva HC Economic History and Conditions This paper presents the analysis of the existing business process in reactive maintenance projects including the information and communication technology that supports the process. All information reported in this research is mainly primary data gathered from interviews with the parties that are involved in the process. The analysis consists of identification of the parties involved, understanding the business process, understanding the information and communication technology used in the process and identification of problems within the process. The research reveals several existing deficiencies with RM projects which require some measures of improvement i.e. poor communication between different parties; lack of knowledge sharing; and poor quality of information, which often lead to longer time taken to fix a problem and incurs higher cost. 2006 Conference or Workshop Item NonPeerReviewed application/pdf en http://eprints.utm.my/715/2/UNDERSTANDING_THE_BUSINESS_PROCESS%282006%29Kherun_Nita_Ali.pdf Ali, Kherun Nita and Ming Sun, Ming Sun and Aouad, Ghassan and Raja Mazlan, Raja Marzyani and Mustapa, Fara Diva (2006) Understanding the business process of reactive maintenance projects. In: ICCI 2006. (Unpublished) |
| spellingShingle | HC Economic History and Conditions Ali, Kherun Nita Ming Sun, Ming Sun Aouad, Ghassan Raja Mazlan, Raja Marzyani Mustapa, Fara Diva Understanding the business process of reactive maintenance projects |
| title | Understanding the business process of reactive maintenance projects |
| title_full | Understanding the business process of reactive maintenance projects |
| title_fullStr | Understanding the business process of reactive maintenance projects |
| title_full_unstemmed | Understanding the business process of reactive maintenance projects |
| title_short | Understanding the business process of reactive maintenance projects |
| title_sort | understanding the business process of reactive maintenance projects |
| topic | HC Economic History and Conditions |
| url | http://eprints.utm.my/715/2/UNDERSTANDING_THE_BUSINESS_PROCESS%282006%29Kherun_Nita_Ali.pdf http://eprints.utm.my/715/ |
| url_provider | http://eprints.utm.my/ |