Considerations in designing is services quality (ISSQ) assessment
This paper is divided into two major parts. The first part begins by introducing information system service quality (ISSQ) model. The model identifies components and elements that encompass ISSQ in an organization. The model is currently being developed by one of the authors based on fieldwork con...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | en |
| Published: |
2002
|
| Subjects: | |
| Online Access: | http://eprints.utm.my/3195/1/CoGramm.pdf http://eprints.utm.my/3195/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1845470847102353408 |
|---|---|
| author | Poobalan, Masilamani Alias, Rose Alinda Abdul Rahman, Azizah |
| author_facet | Poobalan, Masilamani Alias, Rose Alinda Abdul Rahman, Azizah |
| author_sort | Poobalan, Masilamani |
| building | UTM Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Malaysia |
| content_source | UTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | This paper is divided into two major parts. The first part begins by introducing information system service
quality (ISSQ) model. The model identifies components and elements that encompass ISSQ in an organization. The
model is currently being developed by one of the authors based on fieldwork conducted in institutes of higher learning (IHLs) in Malaysia and surrounding region. Part two describes the use of ISSQ model as a basis for ISSQ assessment. This is done by identifying elements involved in the intricacies of establishing, deploying, and receiving information system services (ISS). Even though the ISSQ model is based on IHLs, the elements are generalized in order to fit all types of organizations. Part two ends with description of relationships among various elements involved in assessment of ISSQ. |
| format | Conference or Workshop Item |
| id | my.utm.eprints-3195 |
| institution | Universiti Teknologi Malaysia |
| language | en |
| publishDate | 2002 |
| record_format | eprints |
| spelling | my.utm.eprints-31952017-09-11T02:39:44Z http://eprints.utm.my/3195/ Considerations in designing is services quality (ISSQ) assessment Poobalan, Masilamani Alias, Rose Alinda Abdul Rahman, Azizah H Social Sciences (General) QA75 Electronic computers. Computer science This paper is divided into two major parts. The first part begins by introducing information system service quality (ISSQ) model. The model identifies components and elements that encompass ISSQ in an organization. The model is currently being developed by one of the authors based on fieldwork conducted in institutes of higher learning (IHLs) in Malaysia and surrounding region. Part two describes the use of ISSQ model as a basis for ISSQ assessment. This is done by identifying elements involved in the intricacies of establishing, deploying, and receiving information system services (ISS). Even though the ISSQ model is based on IHLs, the elements are generalized in order to fit all types of organizations. Part two ends with description of relationships among various elements involved in assessment of ISSQ. 2002 Conference or Workshop Item PeerReviewed application/pdf en http://eprints.utm.my/3195/1/CoGramm.pdf Poobalan, Masilamani and Alias, Rose Alinda and Abdul Rahman, Azizah (2002) Considerations in designing is services quality (ISSQ) assessment. In: CoGramm, 2002, Melaka, Malaysia. |
| spellingShingle | H Social Sciences (General) QA75 Electronic computers. Computer science Poobalan, Masilamani Alias, Rose Alinda Abdul Rahman, Azizah Considerations in designing is services quality (ISSQ) assessment |
| title | Considerations in designing is services quality (ISSQ) assessment |
| title_full | Considerations in designing is services quality (ISSQ) assessment |
| title_fullStr | Considerations in designing is services quality (ISSQ) assessment |
| title_full_unstemmed | Considerations in designing is services quality (ISSQ) assessment |
| title_short | Considerations in designing is services quality (ISSQ) assessment |
| title_sort | considerations in designing is services quality (issq) assessment |
| topic | H Social Sciences (General) QA75 Electronic computers. Computer science |
| url | http://eprints.utm.my/3195/1/CoGramm.pdf http://eprints.utm.my/3195/ |
| url_provider | http://eprints.utm.my/ |