A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments
The quest to achieve Service excellence is a global phenomenon, it cut across various range of public services. Within the three tiers of the government, local governments are charged with the responsibility of taking care of the environment part of which is its cleanliness and collection of garbage...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | en |
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JARDCS
2018
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| Online Access: | http://eprints.uthm.edu.my/5030/1/AJ%202018%20%28478%29.pdf http://eprints.uthm.edu.my/5030/ |
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| _version_ | 1833417748160446464 |
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| author | Umar, Muhammad Akilu Kasim, Rozilah Martin, David Abubakar, Muhammad Umar, Muhammad Bello Ahmed, Tanko Husseini |
| author_facet | Umar, Muhammad Akilu Kasim, Rozilah Martin, David Abubakar, Muhammad Umar, Muhammad Bello Ahmed, Tanko Husseini |
| author_sort | Umar, Muhammad Akilu |
| building | UTHM Library |
| collection | Institutional Repository |
| content_provider | Universiti Tun Hussein Onn Malaysia |
| content_source | UTHM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | The quest to achieve Service excellence is a global phenomenon, it cut across various range of public services. Within the three tiers of the government, local governments are charged with the responsibility of taking care of the environment part of which is its cleanliness and collection of garbage. The contribution of this paper is highlighted in the methodological steps followed in research framework development. The main objective is to provide a blueprint for the development of research framework which guides the entire research process. The research involves both deductive and inductive approach. This implies that the paper dwelt on theoretical and conceptual framework since it is built based on existing body of knowledge and pilot study are applied in the paper to assist in developing a suitable research framework to evaluate service user experience as tool to achieve service excellence in Malaysian LG‟s. The framework provides a procedure for establishing critical areas for enhancing service delivery towards developing FM service user indicators |
| format | Article |
| id | my.uthm.eprints-5030 |
| institution | Universiti Tun Hussein Onn Malaysia |
| language | en |
| publishDate | 2018 |
| publisher | JARDCS |
| record_format | eprints |
| spelling | my.uthm.eprints-50302022-01-04T02:45:08Z http://eprints.uthm.edu.my/5030/ A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments Umar, Muhammad Akilu Kasim, Rozilah Martin, David Abubakar, Muhammad Umar, Muhammad Bello Ahmed, Tanko Husseini T Technology (General) HF5410-5417.5 Marketing. Distribution of products The quest to achieve Service excellence is a global phenomenon, it cut across various range of public services. Within the three tiers of the government, local governments are charged with the responsibility of taking care of the environment part of which is its cleanliness and collection of garbage. The contribution of this paper is highlighted in the methodological steps followed in research framework development. The main objective is to provide a blueprint for the development of research framework which guides the entire research process. The research involves both deductive and inductive approach. This implies that the paper dwelt on theoretical and conceptual framework since it is built based on existing body of knowledge and pilot study are applied in the paper to assist in developing a suitable research framework to evaluate service user experience as tool to achieve service excellence in Malaysian LG‟s. The framework provides a procedure for establishing critical areas for enhancing service delivery towards developing FM service user indicators JARDCS 2018 Article PeerReviewed text en http://eprints.uthm.edu.my/5030/1/AJ%202018%20%28478%29.pdf Umar, Muhammad Akilu and Kasim, Rozilah and Martin, David and Abubakar, Muhammad and Umar, Muhammad Bello and Ahmed, Tanko Husseini (2018) A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments. Journal of Advanced Research in Dynamical and Control Systems, 10 (6). pp. 1-8. ISSN 1943-023X |
| spellingShingle | T Technology (General) HF5410-5417.5 Marketing. Distribution of products Umar, Muhammad Akilu Kasim, Rozilah Martin, David Abubakar, Muhammad Umar, Muhammad Bello Ahmed, Tanko Husseini A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments |
| title | A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments |
| title_full | A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments |
| title_fullStr | A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments |
| title_full_unstemmed | A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments |
| title_short | A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments |
| title_sort | framework to evaluate service user experience as a tool to achieve service excellence in malaysian local governments |
| topic | T Technology (General) HF5410-5417.5 Marketing. Distribution of products |
| url | http://eprints.uthm.edu.my/5030/1/AJ%202018%20%28478%29.pdf http://eprints.uthm.edu.my/5030/ |
| url_provider | http://eprints.uthm.edu.my/ |