Business excellence model: an overarching framework for managing and aligning multiple organisational improvement initiatives
Business Excellence Models (BEMs) are used by organisations to assess and improve their work practices and performance. The authors’ research identified that there are currently 94 national Quality/Business Excellence (BE) Awards used in 83 countries. While the use of BEMs is widespread, it was iden...
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| Format: | Article |
| Language: | en |
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Taylor & Francis
2011
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| Online Access: | http://eprints.uthm.edu.my/3548/1/AJ%202017%20%2880%29%20Business%20excellence%20model%20an%20overarching.pdf http://eprints.uthm.edu.my/3548/ http://dx.doi.org/10.1080/14783363.2011.624774 |
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| _version_ | 1833417365821325312 |
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| author | Mohammad, Musli Mann, Robin Grigg, Nigel Wagner, Jürgen P |
| author_facet | Mohammad, Musli Mann, Robin Grigg, Nigel Wagner, Jürgen P |
| author_sort | Mohammad, Musli |
| building | UTHM Library |
| collection | Institutional Repository |
| content_provider | Universiti Tun Hussein Onn Malaysia |
| content_source | UTHM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | Business Excellence Models (BEMs) are used by organisations to assess and improve their work practices and performance. The authors’ research identified that there are currently 94 national Quality/Business Excellence (BE) Awards used in 83 countries. While the use of BEMs is widespread, it was identified that many organisations wanted guidance in terms of which improvement initiatives to implement to assist them on their BE journey. This paper discusses how the BEM can be used as an overarching framework for managing and/or aligning multiple improvement initiatives within the organisation. A new model is developed showing some of the main improvement initiatives that can be adopted towards achieving BE, which are arranged according to the common enabling criteria of BEMs and levels of BE maturity. This proposed model can be used as a pathway/roadmap to BE. In developing this model, a literature review, a document review and several semi-structured interviews were conducted. Sixteen quality and BE experts were interviewed in New Zealand, Singapore, and Malaysia. |
| format | Article |
| id | my.uthm.eprints-3548 |
| institution | Universiti Tun Hussein Onn Malaysia |
| language | en |
| publishDate | 2011 |
| publisher | Taylor & Francis |
| record_format | eprints |
| spelling | my.uthm.eprints-35482021-11-18T06:42:41Z http://eprints.uthm.edu.my/3548/ Business excellence model: an overarching framework for managing and aligning multiple organisational improvement initiatives Mohammad, Musli Mann, Robin Grigg, Nigel Wagner, Jürgen P HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture HD9720-9975 Manufacturing industries Business Excellence Models (BEMs) are used by organisations to assess and improve their work practices and performance. The authors’ research identified that there are currently 94 national Quality/Business Excellence (BE) Awards used in 83 countries. While the use of BEMs is widespread, it was identified that many organisations wanted guidance in terms of which improvement initiatives to implement to assist them on their BE journey. This paper discusses how the BEM can be used as an overarching framework for managing and/or aligning multiple improvement initiatives within the organisation. A new model is developed showing some of the main improvement initiatives that can be adopted towards achieving BE, which are arranged according to the common enabling criteria of BEMs and levels of BE maturity. This proposed model can be used as a pathway/roadmap to BE. In developing this model, a literature review, a document review and several semi-structured interviews were conducted. Sixteen quality and BE experts were interviewed in New Zealand, Singapore, and Malaysia. Taylor & Francis 2011 Article PeerReviewed text en http://eprints.uthm.edu.my/3548/1/AJ%202017%20%2880%29%20Business%20excellence%20model%20an%20overarching.pdf Mohammad, Musli and Mann, Robin and Grigg, Nigel and Wagner, Jürgen P (2011) Business excellence model: an overarching framework for managing and aligning multiple organisational improvement initiatives. Total Quality Management, 22 (11). pp. 1213-1236. ISSN 1478-3363 http://dx.doi.org/10.1080/14783363.2011.624774 |
| spellingShingle | HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture HD9720-9975 Manufacturing industries Mohammad, Musli Mann, Robin Grigg, Nigel Wagner, Jürgen P Business excellence model: an overarching framework for managing and aligning multiple organisational improvement initiatives |
| title | Business excellence model: an overarching framework for managing and aligning multiple organisational improvement initiatives |
| title_full | Business excellence model: an overarching framework for managing and aligning multiple organisational improvement initiatives |
| title_fullStr | Business excellence model: an overarching framework for managing and aligning multiple organisational improvement initiatives |
| title_full_unstemmed | Business excellence model: an overarching framework for managing and aligning multiple organisational improvement initiatives |
| title_short | Business excellence model: an overarching framework for managing and aligning multiple organisational improvement initiatives |
| title_sort | business excellence model: an overarching framework for managing and aligning multiple organisational improvement initiatives |
| topic | HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture HD9720-9975 Manufacturing industries |
| url | http://eprints.uthm.edu.my/3548/1/AJ%202017%20%2880%29%20Business%20excellence%20model%20an%20overarching.pdf http://eprints.uthm.edu.my/3548/ http://dx.doi.org/10.1080/14783363.2011.624774 |
| url_provider | http://eprints.uthm.edu.my/ |