Determinants of contractor satisfaction
Performance in the construction industry is increasingly scrutinized as a result of the delays, cost overruns and poor quality of the industry’s products and services. Increasingly, disputes, conflicts and mismatches of objectives among participants are contributory factors. Performance measurement...
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| Format: | Article |
| Language: | en |
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Routledge Taylor & Francis Group
2013
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| Online Access: | http://eprints.uthm.edu.my/3332/1/AJ%202018%20%28684%29.pdf http://eprints.uthm.edu.my/3332/ https://doi.org/10.1080/01446193.2013.814919 |
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| _version_ | 1833417310279303168 |
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| author | Masrom, M. A .N. Skitmore, Martin Bridge, Adrian |
| author_facet | Masrom, M. A .N. Skitmore, Martin Bridge, Adrian |
| author_sort | Masrom, M. A .N. |
| building | UTHM Library |
| collection | Institutional Repository |
| content_provider | Universiti Tun Hussein Onn Malaysia |
| content_source | UTHM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | Performance in the construction industry is increasingly scrutinized as a result of the delays, cost overruns and poor quality of the industry’s products and services. Increasingly, disputes, conflicts and mismatches of objectives among participants are contributory factors. Performance measurement approaches have been developed to overcome these problems. However, these approaches focus primarily on objective measures to the exclusion of subjective measures, particularly those concerning contractor satisfaction (Co-S). The contractor satisfaction model (CoSMo) developed here is intended to rectify the situation. Data derived from a questionnaire survey of 75 large contractors in Malaysia in respect of a key project are analysed to identify participant factors and their strength of relationship with Co-S dimensions. The results are presented in the form of eight regression equations. The outcome is a tool for use by project participants to provide a better understanding of how they, and the project, affect contractor satisfaction. The developed model sheds some light on a hitherto unknown aspect of construction management in providing an increased awareness of the importance of major Malaysian construction contractors’ needs in the execution of successful projects. |
| format | Article |
| id | my.uthm.eprints-3332 |
| institution | Universiti Tun Hussein Onn Malaysia |
| language | en |
| publishDate | 2013 |
| publisher | Routledge Taylor & Francis Group |
| record_format | eprints |
| spelling | my.uthm.eprints-33322021-11-16T07:36:11Z http://eprints.uthm.edu.my/3332/ Determinants of contractor satisfaction Masrom, M. A .N. Skitmore, Martin Bridge, Adrian TH1000-1725 Systems of building construction. Including fireproof construction, concrete construction Performance in the construction industry is increasingly scrutinized as a result of the delays, cost overruns and poor quality of the industry’s products and services. Increasingly, disputes, conflicts and mismatches of objectives among participants are contributory factors. Performance measurement approaches have been developed to overcome these problems. However, these approaches focus primarily on objective measures to the exclusion of subjective measures, particularly those concerning contractor satisfaction (Co-S). The contractor satisfaction model (CoSMo) developed here is intended to rectify the situation. Data derived from a questionnaire survey of 75 large contractors in Malaysia in respect of a key project are analysed to identify participant factors and their strength of relationship with Co-S dimensions. The results are presented in the form of eight regression equations. The outcome is a tool for use by project participants to provide a better understanding of how they, and the project, affect contractor satisfaction. The developed model sheds some light on a hitherto unknown aspect of construction management in providing an increased awareness of the importance of major Malaysian construction contractors’ needs in the execution of successful projects. Routledge Taylor & Francis Group 2013 Article PeerReviewed text en http://eprints.uthm.edu.my/3332/1/AJ%202018%20%28684%29.pdf Masrom, M. A .N. and Skitmore, Martin and Bridge, Adrian (2013) Determinants of contractor satisfaction. Construction Management and Economics, 31 (7). pp. 761-779. ISSN 1466-433X https://doi.org/10.1080/01446193.2013.814919 |
| spellingShingle | TH1000-1725 Systems of building construction. Including fireproof construction, concrete construction Masrom, M. A .N. Skitmore, Martin Bridge, Adrian Determinants of contractor satisfaction |
| title | Determinants of contractor satisfaction |
| title_full | Determinants of contractor satisfaction |
| title_fullStr | Determinants of contractor satisfaction |
| title_full_unstemmed | Determinants of contractor satisfaction |
| title_short | Determinants of contractor satisfaction |
| title_sort | determinants of contractor satisfaction |
| topic | TH1000-1725 Systems of building construction. Including fireproof construction, concrete construction |
| url | http://eprints.uthm.edu.my/3332/1/AJ%202018%20%28684%29.pdf http://eprints.uthm.edu.my/3332/ https://doi.org/10.1080/01446193.2013.814919 |
| url_provider | http://eprints.uthm.edu.my/ |