Automobile Workshop Queue System Optimization Using Response Surface

The automobile workshop queue system has been optimized using various approaches, such as queuing theory, simulation, and probability. The utilization of response surface methodology (RSM) for optimizing automobile workshop queue systems is not yet established. The utilization of RSM with direct obs...

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Main Authors: Welly Sugianto, Welly Sugianto, Abdul Haq, Reazul Haq, Abdol Rahman, Mohd Nasrull
Format: Article
Language:en
Published: 2024
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Online Access:http://eprints.uthm.edu.my/11031/1/J17528_537619072b0b0e0483d7c0e3ea2b5c75.pdf
http://eprints.uthm.edu.my/11031/
https://doi.org/10.22068/ijiepr.35.1.1943
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_version_ 1833419405479903232
author Welly Sugianto, Welly Sugianto
Abdul Haq, Reazul Haq
Abdol Rahman, Mohd Nasrull
author_facet Welly Sugianto, Welly Sugianto
Abdul Haq, Reazul Haq
Abdol Rahman, Mohd Nasrull
author_sort Welly Sugianto, Welly Sugianto
building UTHM Library
collection Institutional Repository
content_provider Universiti Tun Hussein Onn Malaysia
content_source UTHM Institutional Repository
continent Asia
country Malaysia
description The automobile workshop queue system has been optimized using various approaches, such as queuing theory, simulation, and probability. The utilization of response surface methodology (RSM) for optimizing automobile workshop queue systems is not yet established. The utilization of RSM with direct observation enables the detection of patterns of correlations between variables and responses, which are then represented through mathematical equations. The optimization process involves numerous factors that impact queue performance, which can be categorized into two parts. The number of servers, number of phases, number of workers, worker experience, and layout are classified in inner design. This study examines the relationship between two components of the outer design, specifically the arrival rate and the interarrival time. The responses analyzed are queue cost, service time, average customer waiting time, and number of customers. The findings indicate that queue costs are not reliable for establishing the optimum value due to the significant impact of the cost structure on the structure of the optimal location. This study discovered that the number of leaving customers is related to queue costs and is relevant in selecting the optimal point. This study also formulates mathematical equations for predicting the optimal point. This study emphasizes the necessity for further investigation to uncover alternative mathematical equations that can precisely predict the optimal conditions for various types of services.
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spelling my.uthm.eprints-110312024-06-04T02:43:09Z http://eprints.uthm.edu.my/11031/ Automobile Workshop Queue System Optimization Using Response Surface Welly Sugianto, Welly Sugianto Abdul Haq, Reazul Haq Abdol Rahman, Mohd Nasrull TL Motor vehicles. Aeronautics. Astronautics The automobile workshop queue system has been optimized using various approaches, such as queuing theory, simulation, and probability. The utilization of response surface methodology (RSM) for optimizing automobile workshop queue systems is not yet established. The utilization of RSM with direct observation enables the detection of patterns of correlations between variables and responses, which are then represented through mathematical equations. The optimization process involves numerous factors that impact queue performance, which can be categorized into two parts. The number of servers, number of phases, number of workers, worker experience, and layout are classified in inner design. This study examines the relationship between two components of the outer design, specifically the arrival rate and the interarrival time. The responses analyzed are queue cost, service time, average customer waiting time, and number of customers. The findings indicate that queue costs are not reliable for establishing the optimum value due to the significant impact of the cost structure on the structure of the optimal location. This study discovered that the number of leaving customers is related to queue costs and is relevant in selecting the optimal point. This study also formulates mathematical equations for predicting the optimal point. This study emphasizes the necessity for further investigation to uncover alternative mathematical equations that can precisely predict the optimal conditions for various types of services. 2024 Article PeerReviewed text en http://eprints.uthm.edu.my/11031/1/J17528_537619072b0b0e0483d7c0e3ea2b5c75.pdf Welly Sugianto, Welly Sugianto and Abdul Haq, Reazul Haq and Abdol Rahman, Mohd Nasrull (2024) Automobile Workshop Queue System Optimization Using Response Surface. International Journal of Industrial Engineering & Production Research, 35 (1). pp. 1-30. https://doi.org/10.22068/ijiepr.35.1.1943
spellingShingle TL Motor vehicles. Aeronautics. Astronautics
Welly Sugianto, Welly Sugianto
Abdul Haq, Reazul Haq
Abdol Rahman, Mohd Nasrull
Automobile Workshop Queue System Optimization Using Response Surface
title Automobile Workshop Queue System Optimization Using Response Surface
title_full Automobile Workshop Queue System Optimization Using Response Surface
title_fullStr Automobile Workshop Queue System Optimization Using Response Surface
title_full_unstemmed Automobile Workshop Queue System Optimization Using Response Surface
title_short Automobile Workshop Queue System Optimization Using Response Surface
title_sort automobile workshop queue system optimization using response surface
topic TL Motor vehicles. Aeronautics. Astronautics
url http://eprints.uthm.edu.my/11031/1/J17528_537619072b0b0e0483d7c0e3ea2b5c75.pdf
http://eprints.uthm.edu.my/11031/
https://doi.org/10.22068/ijiepr.35.1.1943
url_provider http://eprints.uthm.edu.my/