APA (7th ed.) Citation

Sihombing, H., M.Y., Y., S.H., Y., Z.A., M. Y., & A.Z., A. A. (2012). Revisited The Importance and Performance Analysis (IPA) and Kano Model for Customer Satisfaction Measurement. Global Engineers and Technologists Review.

Chicago Style (17th ed.) Citation

Sihombing, Haeryip, Yuhazri M.Y., Yahaya S.H., Myia Yuzrina Z.A., and Ainul Azniza A.Z. Revisited The Importance and Performance Analysis (IPA) and Kano Model for Customer Satisfaction Measurement. Global Engineers and Technologists Review, 2012.

MLA (9th ed.) Citation

Sihombing, Haeryip, et al. Revisited The Importance and Performance Analysis (IPA) and Kano Model for Customer Satisfaction Measurement. Global Engineers and Technologists Review, 2012.