Find-it mall: A web-based lost and found management system for Malaysian retail environments
This paper presents Find-It Mall, a web-based Lost and Found Management System designed to digitalize and streamline item recovery processes in large commercial complexes. Traditional logbook-based systems are inefficient, error-prone, and lack transparency, often leading to delayed item recovery...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | en |
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Research and Scientific Innovation Society
2025
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| Online Access: | http://eprints.utem.edu.my/id/eprint/29545/2/002480101202603511.pdf http://eprints.utem.edu.my/id/eprint/29545/ https://rsisinternational.org/journals/ijriss/view/find-it-mall-a-web-based-lost-and-found-management-system-for-malaysian-retail-environments https://doi.org/10.47772/IJRISS.2025.91200065 |
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| _version_ | 1858062975932301312 |
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| author | Nor Azmi, Siti Nur Syazlyana Kurk, Wei Yi Kasim, Amir Syarifuddin Ismail, Zuriati |
| author_facet | Nor Azmi, Siti Nur Syazlyana Kurk, Wei Yi Kasim, Amir Syarifuddin Ismail, Zuriati |
| author_sort | Nor Azmi, Siti Nur Syazlyana |
| building | UTEM Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknikal Malaysia Melaka |
| content_source | UTEM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | This paper presents Find-It Mall, a web-based Lost and Found Management System designed to digitalize and
streamline item recovery processes in large commercial complexes. Traditional logbook-based systems are
inefficient, error-prone, and lack transparency, often leading to delayed item recovery and poor customer satisfaction. Find-It Mall addresses these challenges by integrating a centralized digital platform that connects the public and mall staff in managing lost and found items. The system features a public portal for reporting and claiming items, a staff dashboard for managing records, and an automated email notification system to enhance communication between stakeholders. Developed using PHP for server-side scripting, MySQL for database management, and Bootstrap for a responsive user interface, the system follows the Agile development methodology to ensure iterative refinement and usability. Testing results demonstrate that Find-It Mall
significantly improves operational efficiency, reduces manual workload, and enhances transparency in lost and found management. The system provides a scalable, secure, and user-friendly solution that modernizes customer service standards within the Malaysian retail sector. |
| format | Article |
| id | my.utem.eprints-29545 |
| institution | Universiti Teknikal Malaysia Melaka |
| language | en |
| publishDate | 2025 |
| publisher | Research and Scientific Innovation Society |
| record_format | eprints |
| spelling | my.utem.eprints-295452026-02-23T01:44:55Z http://eprints.utem.edu.my/id/eprint/29545/ Find-it mall: A web-based lost and found management system for Malaysian retail environments Nor Azmi, Siti Nur Syazlyana Kurk, Wei Yi Kasim, Amir Syarifuddin Ismail, Zuriati This paper presents Find-It Mall, a web-based Lost and Found Management System designed to digitalize and streamline item recovery processes in large commercial complexes. Traditional logbook-based systems are inefficient, error-prone, and lack transparency, often leading to delayed item recovery and poor customer satisfaction. Find-It Mall addresses these challenges by integrating a centralized digital platform that connects the public and mall staff in managing lost and found items. The system features a public portal for reporting and claiming items, a staff dashboard for managing records, and an automated email notification system to enhance communication between stakeholders. Developed using PHP for server-side scripting, MySQL for database management, and Bootstrap for a responsive user interface, the system follows the Agile development methodology to ensure iterative refinement and usability. Testing results demonstrate that Find-It Mall significantly improves operational efficiency, reduces manual workload, and enhances transparency in lost and found management. The system provides a scalable, secure, and user-friendly solution that modernizes customer service standards within the Malaysian retail sector. Research and Scientific Innovation Society 2025 Article PeerReviewed text en http://eprints.utem.edu.my/id/eprint/29545/2/002480101202603511.pdf Nor Azmi, Siti Nur Syazlyana and Kurk, Wei Yi and Kasim, Amir Syarifuddin and Ismail, Zuriati (2025) Find-it mall: A web-based lost and found management system for Malaysian retail environments. International Journal of Research and Innovation in Social Science (IJRISS), IX (XII). pp. 771-786. ISSN 2454-6186 https://rsisinternational.org/journals/ijriss/view/find-it-mall-a-web-based-lost-and-found-management-system-for-malaysian-retail-environments https://doi.org/10.47772/IJRISS.2025.91200065 |
| spellingShingle | Nor Azmi, Siti Nur Syazlyana Kurk, Wei Yi Kasim, Amir Syarifuddin Ismail, Zuriati Find-it mall: A web-based lost and found management system for Malaysian retail environments |
| title | Find-it mall: A web-based lost and found management system for Malaysian retail environments |
| title_full | Find-it mall: A web-based lost and found management system for Malaysian retail environments |
| title_fullStr | Find-it mall: A web-based lost and found management system for Malaysian retail environments |
| title_full_unstemmed | Find-it mall: A web-based lost and found management system for Malaysian retail environments |
| title_short | Find-it mall: A web-based lost and found management system for Malaysian retail environments |
| title_sort | find-it mall: a web-based lost and found management system for malaysian retail environments |
| url | http://eprints.utem.edu.my/id/eprint/29545/2/002480101202603511.pdf http://eprints.utem.edu.my/id/eprint/29545/ https://rsisinternational.org/journals/ijriss/view/find-it-mall-a-web-based-lost-and-found-management-system-for-malaysian-retail-environments https://doi.org/10.47772/IJRISS.2025.91200065 |
| url_provider | http://eprints.utem.edu.my/ |