Find-it mall: A web-based lost and found management system for Malaysian retail environments
This paper presents Find-It Mall, a web-based Lost and Found Management System designed to digitalize and streamline item recovery processes in large commercial complexes. Traditional logbook-based systems are inefficient, error-prone, and lack transparency, often leading to delayed item recovery...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | en |
| Published: |
Research and Scientific Innovation Society
2025
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| Online Access: | http://eprints.utem.edu.my/id/eprint/29545/2/002480101202603511.pdf http://eprints.utem.edu.my/id/eprint/29545/ https://rsisinternational.org/journals/ijriss/view/find-it-mall-a-web-based-lost-and-found-management-system-for-malaysian-retail-environments https://doi.org/10.47772/IJRISS.2025.91200065 |
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| Summary: | This paper presents Find-It Mall, a web-based Lost and Found Management System designed to digitalize and
streamline item recovery processes in large commercial complexes. Traditional logbook-based systems are
inefficient, error-prone, and lack transparency, often leading to delayed item recovery and poor customer satisfaction. Find-It Mall addresses these challenges by integrating a centralized digital platform that connects the public and mall staff in managing lost and found items. The system features a public portal for reporting and claiming items, a staff dashboard for managing records, and an automated email notification system to enhance communication between stakeholders. Developed using PHP for server-side scripting, MySQL for database management, and Bootstrap for a responsive user interface, the system follows the Agile development methodology to ensure iterative refinement and usability. Testing results demonstrate that Find-It Mall
significantly improves operational efficiency, reduces manual workload, and enhances transparency in lost and found management. The system provides a scalable, secure, and user-friendly solution that modernizes customer service standards within the Malaysian retail sector. |
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