Human-centered design approach for enhancing supply chain management systems in SMEs: Insights from Malaysia
A reliable supply chain management (SCM) system is crucial to small and medium enterprises(SMEs) to meet the increasing demands of supply chain operations. However, the misalignment between the functional SCM system and the complex, dynamic, and diverse needs of the supply...
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| Format: | Article |
| Language: | en |
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Institute of Advanced Engineering and Science
2025
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| Online Access: | http://eprints.utem.edu.my/id/eprint/29516/2/004021712202415501406.pdf http://eprints.utem.edu.my/id/eprint/29516/ https://beei.org/index.php/EEI/article/view/7751/4071 |
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| author | Ahmad, Sabrina Zainudin, Nurhamizah A. Jalil, Intan Ermahani Ariyanto, Hepy Hefri Ahmad, Mazida |
| author_facet | Ahmad, Sabrina Zainudin, Nurhamizah A. Jalil, Intan Ermahani Ariyanto, Hepy Hefri Ahmad, Mazida |
| author_sort | Ahmad, Sabrina |
| building | UTEM Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknikal Malaysia Melaka |
| content_source | UTEM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | A reliable supply chain management (SCM) system is crucial to small and medium enterprises(SMEs) to meet the increasing demands of supply chain operations. However, the misalignment between the functional SCM system and the complex, dynamic, and diverse needs of the supply chain stakeholders is paramount. This paper presents an effort to adopthuman-centered design(HCD) in the process of identifying requirements for a SCM system, aimed at providing valuable support to SMEs. The HCDplaces a strong emphasis on shaping design choices in alignment with users' tasks, needs, and preferences, instead of requiring users to adapt their behaviors to fit the system. The survey method is employed to get the SMEs' perspectives on the potential benefits of incorporating HCD into the requirements of the SCM system. The findings showed that a minimum of 80% of the respondents agreed that HCD brings numerous benefits to the development of SCM systems for SMEs in Malaysia. |
| format | Article |
| id | my.utem.eprints-29516 |
| institution | Universiti Teknikal Malaysia Melaka |
| language | en |
| publishDate | 2025 |
| publisher | Institute of Advanced Engineering and Science |
| record_format | eprints |
| spelling | my.utem.eprints-295162026-02-23T03:10:08Z http://eprints.utem.edu.my/id/eprint/29516/ Human-centered design approach for enhancing supply chain management systems in SMEs: Insights from Malaysia Ahmad, Sabrina Zainudin, Nurhamizah A. Jalil, Intan Ermahani Ariyanto, Hepy Hefri Ahmad, Mazida A reliable supply chain management (SCM) system is crucial to small and medium enterprises(SMEs) to meet the increasing demands of supply chain operations. However, the misalignment between the functional SCM system and the complex, dynamic, and diverse needs of the supply chain stakeholders is paramount. This paper presents an effort to adopthuman-centered design(HCD) in the process of identifying requirements for a SCM system, aimed at providing valuable support to SMEs. The HCDplaces a strong emphasis on shaping design choices in alignment with users' tasks, needs, and preferences, instead of requiring users to adapt their behaviors to fit the system. The survey method is employed to get the SMEs' perspectives on the potential benefits of incorporating HCD into the requirements of the SCM system. The findings showed that a minimum of 80% of the respondents agreed that HCD brings numerous benefits to the development of SCM systems for SMEs in Malaysia. Institute of Advanced Engineering and Science 2025 Article PeerReviewed text en cc_by_sa_4 http://eprints.utem.edu.my/id/eprint/29516/2/004021712202415501406.pdf Ahmad, Sabrina and Zainudin, Nurhamizah and A. Jalil, Intan Ermahani and Ariyanto, Hepy Hefri and Ahmad, Mazida (2025) Human-centered design approach for enhancing supply chain management systems in SMEs: Insights from Malaysia. Bulletin of Electrical Engineering and Informatics, 14 (1). pp. 647-655. ISSN 2089-3191 https://beei.org/index.php/EEI/article/view/7751/4071 10.11591/eei.v14i1.7751 |
| spellingShingle | Ahmad, Sabrina Zainudin, Nurhamizah A. Jalil, Intan Ermahani Ariyanto, Hepy Hefri Ahmad, Mazida Human-centered design approach for enhancing supply chain management systems in SMEs: Insights from Malaysia |
| title | Human-centered design approach for enhancing supply chain management systems in SMEs: Insights from Malaysia |
| title_full | Human-centered design approach for enhancing supply chain management systems in SMEs: Insights from Malaysia |
| title_fullStr | Human-centered design approach for enhancing supply chain management systems in SMEs: Insights from Malaysia |
| title_full_unstemmed | Human-centered design approach for enhancing supply chain management systems in SMEs: Insights from Malaysia |
| title_short | Human-centered design approach for enhancing supply chain management systems in SMEs: Insights from Malaysia |
| title_sort | human-centered design approach for enhancing supply chain management systems in smes: insights from malaysia |
| url | http://eprints.utem.edu.my/id/eprint/29516/2/004021712202415501406.pdf http://eprints.utem.edu.my/id/eprint/29516/ https://beei.org/index.php/EEI/article/view/7751/4071 |
| url_provider | http://eprints.utem.edu.my/ |