Classification and visualization: Twitter sentiment analysis of Malaysia’s private hospitals

Malaysia has many private’s hospitals. Thus, feedback is important to improve service quality, becoming reviews for other patients. Reviews use the channel service provided on social media, such as Twitter. Nevertheless, online reviews are unstructured and enormous in volume, which leads to difficu...

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Bibliographic Details

Main Authors:	Abu Samah, Khyrina Airin Fariza, Nor Azharludin, NurMaisarah, Riza, Lala Septem, Hasrol Jono, Mohd Nor Hajar, Moketar, Nor Aiza
Format:	Article
Language:	en
Published:	Institute of Advanced Engineering and Science 2023
Online Access:	http://eprints.utem.edu.my/id/eprint/28877/2/0269327092023370.pdf http://eprints.utem.edu.my/id/eprint/28877/ https://ijai.iaescore.com/index.php/IJAI/article/view/22647
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