Relationship between service quality and customer satisfaction: A systematic literature review

This article aims to conduct a systematic literature review of the relationships between service quality and customer satisfaction. Forty-one papers were chosen after a search was performed in the Web of Science and Scopus databases. The findings indicate a significant relationship between service...

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Bibliographic Details

Main Authors:	Bakri, Mohammed Hariri, Ismail, Ashari, Rusli, Norsahiat, Abu Bakar, Mohammad Aqmal, Othman, Habibullah
Format:	Article
Language:	en
Published:	Institute For Advanced Studies 2023
Online Access:	http://eprints.utem.edu.my/id/eprint/27873/2/024422107202413464918.pdf http://eprints.utem.edu.my/id/eprint/27873/ https://resmilitaris.net/uploads/paper/4d6c905e41220d4064287351ba365a16.pdf
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