Impact Of ISO 9001: 2008 Certification On Consumer Satisfaction
The objective of this study aims to describe and examine the effect of the organizations obtaining the certificate of conformity with ISO 9001: 2008 on the satisfaction of their consumers among industrial companies in Damascus Governorate. A survey was distributed to 340 consumers, while One-Sample...
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| Format: | Article |
| Language: | en |
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Institute Of Advanced Scientific Research
2018
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| Online Access: | http://eprints.utem.edu.my/id/eprint/22954/2/i201835.pdf http://eprints.utem.edu.my/id/eprint/22954/ http://jardcs.org/papers/v10/sp/i201835.pdf |
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| _version_ | 1832717703381516288 |
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| author | Husseini, Saleh Ali Al-Shami, Samer Ali Hussein Fam, Soo Fen Al derei, Saif |
| author_facet | Husseini, Saleh Ali Al-Shami, Samer Ali Hussein Fam, Soo Fen Al derei, Saif |
| author_sort | Husseini, Saleh Ali |
| building | UTEM Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknikal Malaysia Melaka |
| content_source | UTEM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | The objective of this study aims to describe and examine the effect of the organizations obtaining the certificate of conformity with ISO 9001: 2008 on the satisfaction of their consumers among industrial companies in Damascus Governorate. A survey was distributed to 340 consumers, while One-Sample Statistics was used to measure the level of customers’ satisfaction in four large enterprises. The results showed that the obtaining ISO 9001: 2008 certification has positive effect on consumer satisfaction proxied by (consumer complaints, frequent buying, positive buying trends, quality perceived by consumers and quality provided by companies. |
| format | Article |
| id | my.utem.eprints-22954 |
| institution | Universiti Teknikal Malaysia Melaka |
| language | en |
| publishDate | 2018 |
| publisher | Institute Of Advanced Scientific Research |
| record_format | eprints |
| spelling | my.utem.eprints-229542021-08-27T13:10:50Z http://eprints.utem.edu.my/id/eprint/22954/ Impact Of ISO 9001: 2008 Certification On Consumer Satisfaction Husseini, Saleh Ali Al-Shami, Samer Ali Hussein Fam, Soo Fen Al derei, Saif H Social Sciences (General) HF Commerce The objective of this study aims to describe and examine the effect of the organizations obtaining the certificate of conformity with ISO 9001: 2008 on the satisfaction of their consumers among industrial companies in Damascus Governorate. A survey was distributed to 340 consumers, while One-Sample Statistics was used to measure the level of customers’ satisfaction in four large enterprises. The results showed that the obtaining ISO 9001: 2008 certification has positive effect on consumer satisfaction proxied by (consumer complaints, frequent buying, positive buying trends, quality perceived by consumers and quality provided by companies. Institute Of Advanced Scientific Research 2018 Article PeerReviewed text en http://eprints.utem.edu.my/id/eprint/22954/2/i201835.pdf Husseini, Saleh Ali and Al-Shami, Samer Ali Hussein and Fam, Soo Fen and Al derei, Saif (2018) Impact Of ISO 9001: 2008 Certification On Consumer Satisfaction. Journal Of Advanced Research In Dynamical And Control Systems (JARDCS), 10 (06). pp. 322-331. ISSN 1943-023X http://jardcs.org/papers/v10/sp/i201835.pdf |
| spellingShingle | H Social Sciences (General) HF Commerce Husseini, Saleh Ali Al-Shami, Samer Ali Hussein Fam, Soo Fen Al derei, Saif Impact Of ISO 9001: 2008 Certification On Consumer Satisfaction |
| title | Impact Of ISO 9001: 2008 Certification On Consumer Satisfaction |
| title_full | Impact Of ISO 9001: 2008 Certification On Consumer Satisfaction |
| title_fullStr | Impact Of ISO 9001: 2008 Certification On Consumer Satisfaction |
| title_full_unstemmed | Impact Of ISO 9001: 2008 Certification On Consumer Satisfaction |
| title_short | Impact Of ISO 9001: 2008 Certification On Consumer Satisfaction |
| title_sort | impact of iso 9001: 2008 certification on consumer satisfaction |
| topic | H Social Sciences (General) HF Commerce |
| url | http://eprints.utem.edu.my/id/eprint/22954/2/i201835.pdf http://eprints.utem.edu.my/id/eprint/22954/ http://jardcs.org/papers/v10/sp/i201835.pdf |
| url_provider | http://eprints.utem.edu.my/ |