A multilevel natural language query approach conversational agent systems

The main aim of this research is to investigate a novel technique for implementing a conversational intelligent agent system on the web. The research will focus on a multilevel natural language query approach. While the present World Wide Web provides a distributed hypermedia interface to the vast a...

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Bibliographic Details
Main Authors: Goh, Ong Sing, Depickere, Arnold, Fung, Chun Che, Wong, Kok Wai
Format: Article
Language:en
Published: International Association of Engineers 2007
Subjects:
Online Access:http://eprints.utem.edu.my/id/eprint/12390/1/multilevel_natural_language_query.pdf
http://eprints.utem.edu.my/id/eprint/12390/
https://www.iaeng.org/IJCS/issues_v33/issue_1/index.html
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Summary:The main aim of this research is to investigate a novel technique for implementing a conversational intelligent agent system on the web. The research will focus on a multilevel natural language query approach. While the present World Wide Web provides a distributed hypermedia interface to the vast amount of information on the Internet, there is a lack of appropriate metadata to that content. Instead of being a giant library as intended, increasing sections of the Web resemble a giant garbage dump. A multilevel natural language query system is described in this paper for the representation of knowledge in specific and open domains. The six-layer conversational agent system includes Spellcheck, Natural Language Understanding and Reasoning, FAQChat, Metadata Index Search, Pattern Matching and Case-Based Reasoning, and Supervised Learning. This technique is demonstrated using extracts from queries on the field of data relating to the Bird Flu H5N1 pandemic crisis.