Understanding Public Perception of and Participation in Non-Revenue Water Management in Malaysia to Support Urban Water Policy
In contextualising the serious water loss, inefficient resource utilization, and ineffective water utility management in Malaysia, the objective of this study is to understand the public’s perception of non-revenue water (NRW) management in order to provide policy inputs, and to determine ways to...
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| Format: | Article |
| Language: | en |
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2017
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| Online Access: | http://eprints.usm.my/37280/1/%28Understanding_Public_Perception%29_water-09-00026.pdf http://eprints.usm.my/37280/ https://www.researchgate.net/publication/312099792_Understanding_Public_Perception_of_and_Participation_in_Non-Revenue_Water_Management_in_Malaysia_to_Support_Urban_Water_Policy |
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| _version_ | 1834501186373287936 |
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| author | Chee, Hui Lai Ngai, Weng Chan Roy, Ranjan |
| author_facet | Chee, Hui Lai Ngai, Weng Chan Roy, Ranjan |
| author_sort | Chee, Hui Lai |
| building | Hamzah Sendut Library |
| collection | Institutional Repository |
| content_provider | Universiti Sains Malaysia |
| content_source | USM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | In contextualising the serious water loss, inefficient resource utilization, and ineffective
water utility management in Malaysia, the objective of this study is to understand the public’s
perception of non-revenue water (NRW) management in order to provide policy inputs, and to
determine ways to improve public participation in NRW reduction. Findings reveal that there is
currently only meagre public participation in NRW management in Malaysia, with a majority of
the respondents demonstrating a lack of knowledge and awareness on NRW; over-dependence
on water utility and government agencies in reducing NRW rates; and failure to submit a report
when a leaking pipe is noticed. Educating the public on the importance of reducing NRW and
promoting public interests and concerns around water tariffs, is essential to improve NRWreductions
in Malaysia. Community-led strategies to better engage the public in addressing NRW-related issues
have to be enhanced. To this end, concrete policy implications derived from the findings of the study
are outlined. |
| format | Article |
| id | my.usm.eprints.37280 |
| institution | Universiti Sains Malaysia |
| language | en |
| publishDate | 2017 |
| publisher | MDPI |
| record_format | eprints |
| spelling | my.usm.eprints.37280 http://eprints.usm.my/37280/ Understanding Public Perception of and Participation in Non-Revenue Water Management in Malaysia to Support Urban Water Policy Chee, Hui Lai Ngai, Weng Chan Roy, Ranjan P1-1091 Philology. Linguistics(General) In contextualising the serious water loss, inefficient resource utilization, and ineffective water utility management in Malaysia, the objective of this study is to understand the public’s perception of non-revenue water (NRW) management in order to provide policy inputs, and to determine ways to improve public participation in NRW reduction. Findings reveal that there is currently only meagre public participation in NRW management in Malaysia, with a majority of the respondents demonstrating a lack of knowledge and awareness on NRW; over-dependence on water utility and government agencies in reducing NRW rates; and failure to submit a report when a leaking pipe is noticed. Educating the public on the importance of reducing NRW and promoting public interests and concerns around water tariffs, is essential to improve NRWreductions in Malaysia. Community-led strategies to better engage the public in addressing NRW-related issues have to be enhanced. To this end, concrete policy implications derived from the findings of the study are outlined. MDPI 2017 Article PeerReviewed application/pdf en http://eprints.usm.my/37280/1/%28Understanding_Public_Perception%29_water-09-00026.pdf Chee, Hui Lai and Ngai, Weng Chan and Roy, Ranjan (2017) Understanding Public Perception of and Participation in Non-Revenue Water Management in Malaysia to Support Urban Water Policy. Water , 9 (26). pp. 1-16. ISSN 2073-4441 https://www.researchgate.net/publication/312099792_Understanding_Public_Perception_of_and_Participation_in_Non-Revenue_Water_Management_in_Malaysia_to_Support_Urban_Water_Policy |
| spellingShingle | P1-1091 Philology. Linguistics(General) Chee, Hui Lai Ngai, Weng Chan Roy, Ranjan Understanding Public Perception of and Participation in Non-Revenue Water Management in Malaysia to Support Urban Water Policy |
| title | Understanding Public Perception of and Participation in Non-Revenue Water Management in Malaysia to Support Urban Water Policy |
| title_full | Understanding Public Perception of and Participation in Non-Revenue Water Management in Malaysia to Support Urban Water Policy |
| title_fullStr | Understanding Public Perception of and Participation in Non-Revenue Water Management in Malaysia to Support Urban Water Policy |
| title_full_unstemmed | Understanding Public Perception of and Participation in Non-Revenue Water Management in Malaysia to Support Urban Water Policy |
| title_short | Understanding Public Perception of and Participation in Non-Revenue Water Management in Malaysia to Support Urban Water Policy |
| title_sort | understanding public perception of and participation in non-revenue water management in malaysia to support urban water policy |
| topic | P1-1091 Philology. Linguistics(General) |
| url | http://eprints.usm.my/37280/1/%28Understanding_Public_Perception%29_water-09-00026.pdf http://eprints.usm.my/37280/ https://www.researchgate.net/publication/312099792_Understanding_Public_Perception_of_and_Participation_in_Non-Revenue_Water_Management_in_Malaysia_to_Support_Urban_Water_Policy |
| url_provider | http://eprints.usm.my/ |