Herzberg's Motivation-Hygiene Theory And Job Satisfaction In The Malaysian Retail Sector: The Mediating Effect Of Love Of Money
This paper examines what motivates employees in the retail industry, and examines their level of job satisfaction, using Herzberg's hygiene factors and motivators. In this study, convenience sampling was used to select sales personnel from women's clothing stores in Bandar Sunway shoppi...
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| Format: | Article |
| Language: | en |
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Asian Academy of Management (AAM)
2011
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| Online Access: | http://eprints.usm.my/36558/1/AAMJ_16.1.4.pdf http://eprints.usm.my/36558/ http://web.usm.my/aamj/16.1.2011/AAMJ_16.1.4.pdf |
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| _version_ | 1834500994108489728 |
|---|---|
| author | Tan, Teck Hong Waheed, Amna |
| author_facet | Tan, Teck Hong Waheed, Amna |
| author_sort | Tan, Teck Hong |
| building | Hamzah Sendut Library |
| collection | Institutional Repository |
| content_provider | Universiti Sains Malaysia |
| content_source | USM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | This paper examines what motivates employees in the retail industry, and examines their
level of job satisfaction, using Herzberg's hygiene factors and motivators. In this study,
convenience sampling was used to select sales personnel from women's clothing stores in
Bandar Sunway shopping mall in the state of Selangor. The results show that hygiene
factors were the dominant motivators of sales personnel job satisfaction. Working
conditions were the most significant in motivating sales personnel. Recognition was
second, followed by company policy and salary. There is a need to delve more deeply into
why salespeople place such a high importance on money. Further analysis was
performed to assess how much the love of money mediates the relationship between
salary and job satisfaction. Based on the general test for mediation, the love of money
could explain the relationship between salary and job satisfaction. The main implication
of this study is that sales personnel who value money highly are satisfied with their salary
and job when they receive a raise. |
| format | Article |
| id | my.usm.eprints.36558 |
| institution | Universiti Sains Malaysia |
| language | en |
| publishDate | 2011 |
| publisher | Asian Academy of Management (AAM) |
| record_format | eprints |
| spelling | my.usm.eprints.36558 http://eprints.usm.my/36558/ Herzberg's Motivation-Hygiene Theory And Job Satisfaction In The Malaysian Retail Sector: The Mediating Effect Of Love Of Money Tan, Teck Hong Waheed, Amna HD28-70 Management. Industrial Management This paper examines what motivates employees in the retail industry, and examines their level of job satisfaction, using Herzberg's hygiene factors and motivators. In this study, convenience sampling was used to select sales personnel from women's clothing stores in Bandar Sunway shopping mall in the state of Selangor. The results show that hygiene factors were the dominant motivators of sales personnel job satisfaction. Working conditions were the most significant in motivating sales personnel. Recognition was second, followed by company policy and salary. There is a need to delve more deeply into why salespeople place such a high importance on money. Further analysis was performed to assess how much the love of money mediates the relationship between salary and job satisfaction. Based on the general test for mediation, the love of money could explain the relationship between salary and job satisfaction. The main implication of this study is that sales personnel who value money highly are satisfied with their salary and job when they receive a raise. Asian Academy of Management (AAM) 2011 Article PeerReviewed application/pdf en http://eprints.usm.my/36558/1/AAMJ_16.1.4.pdf Tan, Teck Hong and Waheed, Amna (2011) Herzberg's Motivation-Hygiene Theory And Job Satisfaction In The Malaysian Retail Sector: The Mediating Effect Of Love Of Money. Asian Academy of Management Journal (AAMJ), 16 (1). pp. 1-22. ISSN 1394-2603 http://web.usm.my/aamj/16.1.2011/AAMJ_16.1.4.pdf |
| spellingShingle | HD28-70 Management. Industrial Management Tan, Teck Hong Waheed, Amna Herzberg's Motivation-Hygiene Theory And Job Satisfaction In The Malaysian Retail Sector: The Mediating Effect Of Love Of Money |
| title | Herzberg's Motivation-Hygiene Theory And Job
Satisfaction In The Malaysian Retail Sector:
The Mediating Effect Of Love Of Money |
| title_full | Herzberg's Motivation-Hygiene Theory And Job
Satisfaction In The Malaysian Retail Sector:
The Mediating Effect Of Love Of Money |
| title_fullStr | Herzberg's Motivation-Hygiene Theory And Job
Satisfaction In The Malaysian Retail Sector:
The Mediating Effect Of Love Of Money |
| title_full_unstemmed | Herzberg's Motivation-Hygiene Theory And Job
Satisfaction In The Malaysian Retail Sector:
The Mediating Effect Of Love Of Money |
| title_short | Herzberg's Motivation-Hygiene Theory And Job
Satisfaction In The Malaysian Retail Sector:
The Mediating Effect Of Love Of Money |
| title_sort | herzberg's motivation-hygiene theory and job
satisfaction in the malaysian retail sector:
the mediating effect of love of money |
| topic | HD28-70 Management. Industrial Management |
| url | http://eprints.usm.my/36558/1/AAMJ_16.1.4.pdf http://eprints.usm.my/36558/ http://web.usm.my/aamj/16.1.2011/AAMJ_16.1.4.pdf |
| url_provider | http://eprints.usm.my/ |