Measuring public understanding on Tenaga Nasional Berhad (TNB) electricity bills using ordered probit model
In 2016, Tenaga Nasional Berhad (TNB) had introduced an upgrade in its Billing and Customer Relationship Management (BCRM) as part of its long-term initiative to provide its customers with greater access to billing information. This includes information on real and suggested power consumption by the...
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| Main Authors: | , |
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| Format: | Conference Paper |
| Language: | English en_US |
| Published: |
Institute of Physics Publishing
2024
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