Determinants of Customer Satisfaction in the Digital Banking Industry in Malaysia

Purpose: The rapid advancement of digital technologies has transformed the banking industry across the globe, positioning online banking as a mainstream distribution channel. In Malaysia, the number of internet users has grown substantially; however, the acceptance rate of digital banking remains re...

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Bibliographic Details

Main Authors:	Mohammad Tahir Zainuddin, Wan Nur Fazni Wan Mohamad Nazarie, Siti Nurhawa Mohd Zamri
Format:	journal::journal article
Language:	en_US
Published:	Universal Publishers - Boca Raton, Florida, USA 2026
Subjects:	Consumer Behavior Digital Banking Customer Satisfaction Perceived Usefulness Security Risk Service Responsiveness
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