Adopting and Measuring Customer Service Quality in Islamic Banks: A Case Study

This study measures the perceptions of Islamic bank's red customers in Malaysia using CARTER a new model to measure service quality. The findings of this study show significant validity for d CARTER's 35 items and six dimensions in terms of their importance in both weights and percentage....

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Bibliographic Details

Main Authors:	Shafie, S., Wan Azmi, W. N., Haron, S.
Format:	Article
Language:	English en_US
Published:	Universiti Sains Islam Malaysia 2024
Subjects:	Service quality Islamic banking Customer satisfaction Carter
Online Access:	http://jmifr.usim.edu.my/index.php/jmifr/article/view/5
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