The Linkages Effect of Service Quality, Customer Satisfaction and Customer Loyalty of Automobile Financing within the Malaysia Islamic Banking Industry

Nowadays, Islamic banks are facing tough competition among themselves and conventional banks that offer services and banking products based on Islamic principles. Such competition leads to issue involving customer satisfaction regarding the Islamic financing products and the efficiency of the servic...

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Bibliographic Details

Main Authors:	W Muhammad Zainuddin Wan Abdullah, Wan Nur Rahini Aznie Zainuddin, Muhammad Ridhwan Ab. Aziz
Format:	Article
Language:	English en_US
Published:	Universiti Sains Islam Malaysia 2024
Subjects:	Service quality Customer satisfaction Customer loyalty Maybank Islamic Berhad Bank Islam Malaysia Berhad
Online Access:	http://jmifr.usim.edu.my/index.php/jmifr/article/view/221/180
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