Managing training in ISO 9002 : a training need analysis of officers in direct access, a division of Southern Bank Berhad

This study was conducted to determine the training needs of the officers in Direct Access in line with its mission to achieve the "best-in-class" quality service standards benchmarked against ISO 9000 standards. The main focus was to determine the degree of understanding of officers on...

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Bibliographic Details

Main Author:	Azizan, Norizan
Format:	Project Paper Report
Language:	en English
Published:	1998
Subjects:	Banks and banking - Officials and employees - In-service training ISO 9000 Series Standards Total quality management
Online Access:	http://psasir.upm.edu.my/id/eprint/9050/1/FPP_1998_57%20IR.pdf http://psasir.upm.edu.my/id/eprint/9050/
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