Measurement of software maintenance from user satisfaction perspective: a case study
The importance of software maintenance in a software development environment is a long term and continuous activity for improvement. The service quality of the software maintenance provided in which involving helpdesk, programmer and software analyst should be measured in order to satisfy users w...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | en |
| Published: |
Institute of Research Engineers and Doctors
2015
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| Online Access: | http://psasir.upm.edu.my/id/eprint/45424/1/USER.pdf http://psasir.upm.edu.my/id/eprint/45424/ https://www.seekdl.org/conferences/paper/details/5952.html |
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