APA (7th ed.) Citation

Li, L., Choo, W. C., Datta, R. K., Sabuj, M. M. I., & Hossain, M. S. (2026). Understanding complaint behavior in mobile banking: A psychological and AI-based analysis of emotional drivers. Elsevier B.V.

Chicago Style (17th ed.) Citation

Li, Le, Wei Chong Choo, Rony Kumar Datta, Md Mehedul Islam Sabuj, and Md Shamim Hossain. Understanding Complaint Behavior in Mobile Banking: A Psychological and AI-based Analysis of Emotional Drivers. Elsevier B.V, 2026.

MLA (9th ed.) Citation

Li, Le, et al. Understanding Complaint Behavior in Mobile Banking: A Psychological and AI-based Analysis of Emotional Drivers. Elsevier B.V, 2026.