Unveiling the impact of service attributes and review scores on sentiment: a deep learning and feature engineering approach to UberEats reviews
This study investigates the impact of SERVQUAL dimensions (Assurance, Reliability, Tangibles, Empathy, and Responsiveness) and review scores on customer sentiment. We analyze a large dataset of 920,407 UberEats reviews from the Google Play Store, classifying sentiment based on star ratings and using...
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | en |
| Published: |
SAGE Publications
2025
|
| Online Access: | http://psasir.upm.edu.my/id/eprint/121964/1/121964.pdf http://psasir.upm.edu.my/id/eprint/121964/ https://journals.sagepub.com/doi/10.1177/18479790251341980 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|