Stress-inducing or performance-enhancing? safety measure or cause of mistrust? the paradox of digital surveillance in the workplace
The advent of digital technology has inevitably changed the modern workplace. While digital transformation has been beneficial for companies in terms of added productivity and efficiency—it has simultaneously unveiled several grey areas that are worth investigating, such as the topics of digital s...
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Elsevier
2023
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| Online Access: | http://psasir.upm.edu.my/id/eprint/109021/ https://linkinghub.elsevier.com/retrieve/pii/S2444569X23000537 |
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| author | Giacosa, Elisa Alam, Gazi Mahabubul Culasso, Francesca Crocco, Edoardo |
| author_facet | Giacosa, Elisa Alam, Gazi Mahabubul Culasso, Francesca Crocco, Edoardo |
| author_sort | Giacosa, Elisa |
| building | UPM Library |
| collection | Institutional Repository |
| content_provider | Universiti Putra Malaysia |
| content_source | UPM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | The advent of digital technology has inevitably changed the modern workplace. While digital transformation
has been beneficial for companies in terms of added productivity and efficiency—it has simultaneously
unveiled several grey areas that are worth investigating, such as the topics of digital surveillance and its
implications for technostress, performance and trust. While academic research has kept pace with rising
industry interest, especially in the wake of the COVID-19 pandemic, the literature on digital surveillance has
only recently gained traction compared to the rest of the digital transformation literature. In an effort to synthesize extant academic production on digital surveillance and provide guidance for future research directions on the topic, the present study utilizes a critical systematic literature review (SLR) to analyze literature
published on the topic of digital surveillance. Making use of a clearly defined search protocol, we examined
the content of 57 distinct studies. Subsequently, three main thematic areas of research are identified through
the use of content analysis: the implications of digital surveillance on technostress, the correlation between
digital surveillance and performance, and the ways in which digital surveillance can affect trust and acceptance. Additionally, several gaps are identified in the extant literature, and subsequent paths for further
research are proposed. The study offers both theoretical and practical implications. From a theoretical perspective, the present SLR contributes to the literature stream of digital surveillance by critically reviewing
and synthesizing extant scientific production and compiling a research agenda for future studies. From a
practical perspective, this study provides valuable insights to support current efforts by practitioners seeking
to effectively implement digital surveillance in the workplace. |
| format | Article |
| id | my.upm.eprints-109021 |
| institution | Universiti Putra Malaysia |
| publishDate | 2023 |
| publisher | Elsevier |
| record_format | eprints |
| spelling | my.upm.eprints-1090212024-10-15T05:43:05Z http://psasir.upm.edu.my/id/eprint/109021/ Stress-inducing or performance-enhancing? safety measure or cause of mistrust? the paradox of digital surveillance in the workplace Giacosa, Elisa Alam, Gazi Mahabubul Culasso, Francesca Crocco, Edoardo The advent of digital technology has inevitably changed the modern workplace. While digital transformation has been beneficial for companies in terms of added productivity and efficiency—it has simultaneously unveiled several grey areas that are worth investigating, such as the topics of digital surveillance and its implications for technostress, performance and trust. While academic research has kept pace with rising industry interest, especially in the wake of the COVID-19 pandemic, the literature on digital surveillance has only recently gained traction compared to the rest of the digital transformation literature. In an effort to synthesize extant academic production on digital surveillance and provide guidance for future research directions on the topic, the present study utilizes a critical systematic literature review (SLR) to analyze literature published on the topic of digital surveillance. Making use of a clearly defined search protocol, we examined the content of 57 distinct studies. Subsequently, three main thematic areas of research are identified through the use of content analysis: the implications of digital surveillance on technostress, the correlation between digital surveillance and performance, and the ways in which digital surveillance can affect trust and acceptance. Additionally, several gaps are identified in the extant literature, and subsequent paths for further research are proposed. The study offers both theoretical and practical implications. From a theoretical perspective, the present SLR contributes to the literature stream of digital surveillance by critically reviewing and synthesizing extant scientific production and compiling a research agenda for future studies. From a practical perspective, this study provides valuable insights to support current efforts by practitioners seeking to effectively implement digital surveillance in the workplace. Elsevier 2023-06 Article PeerReviewed Giacosa, Elisa and Alam, Gazi Mahabubul and Culasso, Francesca and Crocco, Edoardo (2023) Stress-inducing or performance-enhancing? safety measure or cause of mistrust? the paradox of digital surveillance in the workplace. Journal of Innovation & Knowledge, 8 (2). art. no. 100357. pp. 1-13. ISSN 2444-569X https://linkinghub.elsevier.com/retrieve/pii/S2444569X23000537 10.1016/j.jik.2023.100357 |
| spellingShingle | Giacosa, Elisa Alam, Gazi Mahabubul Culasso, Francesca Crocco, Edoardo Stress-inducing or performance-enhancing? safety measure or cause of mistrust? the paradox of digital surveillance in the workplace |
| title | Stress-inducing or performance-enhancing? safety measure or cause of mistrust? the paradox of digital surveillance in the workplace |
| title_full | Stress-inducing or performance-enhancing? safety measure or cause of mistrust? the paradox of digital surveillance in the workplace |
| title_fullStr | Stress-inducing or performance-enhancing? safety measure or cause of mistrust? the paradox of digital surveillance in the workplace |
| title_full_unstemmed | Stress-inducing or performance-enhancing? safety measure or cause of mistrust? the paradox of digital surveillance in the workplace |
| title_short | Stress-inducing or performance-enhancing? safety measure or cause of mistrust? the paradox of digital surveillance in the workplace |
| title_sort | stress-inducing or performance-enhancing? safety measure or cause of mistrust? the paradox of digital surveillance in the workplace |
| url | http://psasir.upm.edu.my/id/eprint/109021/ https://linkinghub.elsevier.com/retrieve/pii/S2444569X23000537 |
| url_provider | http://psasir.upm.edu.my/ |