The mediating effect of service quality on the relationship between logistics resources and sustainable competitive advantage in Iraqi Kurdistan hotels
Logistics resources play a critical role in shaping service quality and maintaining organizational competitiveness. This study examines how service quality (SQ) and logistics resources (LR) affect the sustainable competitive advantage (SCA) of hotels in Kurdistan, Iraq. Importantly, this study addre...
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Cogent OA
2025
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| _version_ | 1833410430873108480 |
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| author | Abdul-Aziz Ahmad M. Jais J. |
| author2 | 58812889200 |
| author_facet | 58812889200 Abdul-Aziz Ahmad M. Jais J. |
| author_sort | Abdul-Aziz Ahmad M. |
| building | UNITEN Library |
| collection | Institutional Repository |
| content_provider | Universiti Tenaga Nasional |
| content_source | UNITEN Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | Logistics resources play a critical role in shaping service quality and maintaining organizational competitiveness. This study examines how service quality (SQ) and logistics resources (LR) affect the sustainable competitive advantage (SCA) of hotels in Kurdistan, Iraq. Importantly, this study addresses a limited body of research in the Middle East, contributing a unique viewpoint on the relationship between logistics resources and service quality dynamics in the region. A questionnaire was employed to gather data from 152 hotel managers in Kurdistan, Iraq. The results indicate that sustainable competitive advantage was influenced by both the direct and indirect effects of service quality. When considering the role of service quality as a mediator, it was identified that it had a partial mediation effect on the relationship between logistics resources and sustainable competitive advantage. The findings provide an opportunity for practitioners to gain clear knowledge on the mediating effect of service quality between logistics resources and sustainable competitive advantage in the hotel industry. It can assist hotel managers in the region in focusing on and developing their service levels, particularly empathy, tangibles, reliability, responsiveness, and sensory, to achieve a sustainable competitive advantage. Furthermore, the study will provide benefits for the relevant authorities to emphasize strategic policy. ? 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. |
| format | Article |
| id | my.uniten.dspace-36999 |
| institution | Universiti Tenaga Nasional |
| publishDate | 2025 |
| publisher | Cogent OA |
| record_format | dspace |
| spelling | my.uniten.dspace-369992025-03-03T15:46:29Z The mediating effect of service quality on the relationship between logistics resources and sustainable competitive advantage in Iraqi Kurdistan hotels Abdul-Aziz Ahmad M. Jais J. 58812889200 56602524800 Logistics resources play a critical role in shaping service quality and maintaining organizational competitiveness. This study examines how service quality (SQ) and logistics resources (LR) affect the sustainable competitive advantage (SCA) of hotels in Kurdistan, Iraq. Importantly, this study addresses a limited body of research in the Middle East, contributing a unique viewpoint on the relationship between logistics resources and service quality dynamics in the region. A questionnaire was employed to gather data from 152 hotel managers in Kurdistan, Iraq. The results indicate that sustainable competitive advantage was influenced by both the direct and indirect effects of service quality. When considering the role of service quality as a mediator, it was identified that it had a partial mediation effect on the relationship between logistics resources and sustainable competitive advantage. The findings provide an opportunity for practitioners to gain clear knowledge on the mediating effect of service quality between logistics resources and sustainable competitive advantage in the hotel industry. It can assist hotel managers in the region in focusing on and developing their service levels, particularly empathy, tangibles, reliability, responsiveness, and sensory, to achieve a sustainable competitive advantage. Furthermore, the study will provide benefits for the relevant authorities to emphasize strategic policy. ? 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. Final 2025-03-03T07:46:29Z 2025-03-03T07:46:29Z 2024 Article 10.1080/23311975.2024.2360597 2-s2.0-85195306753 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85195306753&doi=10.1080%2f23311975.2024.2360597&partnerID=40&md5=180b435d5a3485eacc778ef7602ca6d7 https://irepository.uniten.edu.my/handle/123456789/36999 11 1 2360597 All Open Access; Gold Open Access Cogent OA Scopus |
| spellingShingle | Abdul-Aziz Ahmad M. Jais J. The mediating effect of service quality on the relationship between logistics resources and sustainable competitive advantage in Iraqi Kurdistan hotels |
| title | The mediating effect of service quality on the relationship between logistics resources and sustainable competitive advantage in Iraqi Kurdistan hotels |
| title_full | The mediating effect of service quality on the relationship between logistics resources and sustainable competitive advantage in Iraqi Kurdistan hotels |
| title_fullStr | The mediating effect of service quality on the relationship between logistics resources and sustainable competitive advantage in Iraqi Kurdistan hotels |
| title_full_unstemmed | The mediating effect of service quality on the relationship between logistics resources and sustainable competitive advantage in Iraqi Kurdistan hotels |
| title_short | The mediating effect of service quality on the relationship between logistics resources and sustainable competitive advantage in Iraqi Kurdistan hotels |
| title_sort | mediating effect of service quality on the relationship between logistics resources and sustainable competitive advantage in iraqi kurdistan hotels |
| url_provider | http://dspace.uniten.edu.my/ |