Assessment of Customers� Satisfaction in Mass Rapid Transit (MRT) Using Importance-Performance Analysis (IPA)
Developing countries; Mass transportation; Quality control; Quality of service; Rapid transit; Reliability analysis; Sales; Customers' satisfaction; Importance-performance analyse; Importance-performance analysis; Malaysia; Mass rapid transit; Performance; Public transportation; Quality-of-serv...
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| Main Authors: | , , , , , , |
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| Other Authors: | |
| Format: | Conference Paper |
| Published: |
Springer Science and Business Media Deutschland GmbH
2023
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| Summary: | Developing countries; Mass transportation; Quality control; Quality of service; Rapid transit; Reliability analysis; Sales; Customers' satisfaction; Importance-performance analyse; Importance-performance analysis; Malaysia; Mass rapid transit; Performance; Public transportation; Quality-of-service; Rail transportation; Transit use; Customer satisfaction |
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