Performance of Bus Services in Urban Area: A Case Study in Penang, Malaysia
Since the escalated industrialisation and urbanisation process began traffic congestion has been a serious problem in many Malaysian cities. One of the solutions for the traffic congestion is by promoting public transport. Public transport is needed to manage the transport in cities. In 2007, a corp...
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IOP Publishing Ltd
2023
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| _version_ | 1833410986126606336 |
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| author | Norhisham S. Abu Bakar M.F. Zamree S.F. Azlan N.N.I.M. Mohamad A.M. Katman H.Y. |
| author2 | 54581400300 |
| author_facet | 54581400300 Norhisham S. Abu Bakar M.F. Zamree S.F. Azlan N.N.I.M. Mohamad A.M. Katman H.Y. |
| author_sort | Norhisham S. |
| building | UNITEN Library |
| collection | Institutional Repository |
| content_provider | Universiti Tenaga Nasional |
| content_source | UNITEN Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | Since the escalated industrialisation and urbanisation process began traffic congestion has been a serious problem in many Malaysian cities. One of the solutions for the traffic congestion is by promoting public transport. Public transport is needed to manage the transport in cities. In 2007, a corporate body owned by the Malaysian Government named Prasarana Malaysia, introduced the Rapid bus service in Penang. Currently, Rapid bus is the main public transport operator in Penang. However, the bus service had some setbacks and passengers had publicly voiced their dissatisfaction. Therefore, to encourage more people in using the public transport, a better public transport system should be provided and improved occasionally. Previous comprehensive studies were inadequate, and thus a detailed analysis of the bus service performance in Penang is needed. The Transit Capacity and Quality of Service Manual (TCQSM) was chosen for guidelines. Based on reviews from journals and papers three (3) objectives which focused on service frequency, on time performance and passenger load factor were chosen for the study. The study was conducted to evaluate the bus service performance in Penang. The study results obtained the quality of service (QOS) of D for the Rapid bus service performance in Penang, which was regarded as satisfactory. This showed that buses in Penang needed to be greatly improved to change the passenger�s perceptions. � 2022 Institute of Physics Publishing. All rights reserved. |
| format | Conference Paper |
| id | my.uniten.dspace-26966 |
| institution | Universiti Tenaga Nasional |
| publishDate | 2023 |
| publisher | IOP Publishing Ltd |
| record_format | dspace |
| spelling | my.uniten.dspace-269662023-05-29T17:38:13Z Performance of Bus Services in Urban Area: A Case Study in Penang, Malaysia Norhisham S. Abu Bakar M.F. Zamree S.F. Azlan N.N.I.M. Mohamad A.M. Katman H.Y. 54581400300 57199742143 57485414700 57208010131 57189290175 55812804800 Since the escalated industrialisation and urbanisation process began traffic congestion has been a serious problem in many Malaysian cities. One of the solutions for the traffic congestion is by promoting public transport. Public transport is needed to manage the transport in cities. In 2007, a corporate body owned by the Malaysian Government named Prasarana Malaysia, introduced the Rapid bus service in Penang. Currently, Rapid bus is the main public transport operator in Penang. However, the bus service had some setbacks and passengers had publicly voiced their dissatisfaction. Therefore, to encourage more people in using the public transport, a better public transport system should be provided and improved occasionally. Previous comprehensive studies were inadequate, and thus a detailed analysis of the bus service performance in Penang is needed. The Transit Capacity and Quality of Service Manual (TCQSM) was chosen for guidelines. Based on reviews from journals and papers three (3) objectives which focused on service frequency, on time performance and passenger load factor were chosen for the study. The study was conducted to evaluate the bus service performance in Penang. The study results obtained the quality of service (QOS) of D for the Rapid bus service performance in Penang, which was regarded as satisfactory. This showed that buses in Penang needed to be greatly improved to change the passenger�s perceptions. � 2022 Institute of Physics Publishing. All rights reserved. Final 2023-05-29T09:38:13Z 2023-05-29T09:38:13Z 2022 Conference Paper 10.1088/1755-1315/971/1/012018 2-s2.0-85126232359 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85126232359&doi=10.1088%2f1755-1315%2f971%2f1%2f012018&partnerID=40&md5=f7dcaa1505e11867777bbd3cc4a03b67 https://irepository.uniten.edu.my/handle/123456789/26966 971 1 12018 All Open Access, Gold IOP Publishing Ltd Scopus |
| spellingShingle | Norhisham S. Abu Bakar M.F. Zamree S.F. Azlan N.N.I.M. Mohamad A.M. Katman H.Y. Performance of Bus Services in Urban Area: A Case Study in Penang, Malaysia |
| title | Performance of Bus Services in Urban Area: A Case Study in Penang, Malaysia |
| title_full | Performance of Bus Services in Urban Area: A Case Study in Penang, Malaysia |
| title_fullStr | Performance of Bus Services in Urban Area: A Case Study in Penang, Malaysia |
| title_full_unstemmed | Performance of Bus Services in Urban Area: A Case Study in Penang, Malaysia |
| title_short | Performance of Bus Services in Urban Area: A Case Study in Penang, Malaysia |
| title_sort | performance of bus services in urban area: a case study in penang, malaysia |
| url_provider | http://dspace.uniten.edu.my/ |