A review in E-government service quality measurement
Governments are responsible for providing services to the public easily, efficiently, therefore they introduced electronic government as a way to minimize costs, enhance services, save time and augment performance and efficacy in the public sector. E-service Quality is one of the critical issues in...
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Institute of Advanced Engineering and Science
2023
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| _version_ | 1833412258692071424 |
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| author | Al-Nidawi W.J.A. Al-Wassiti S.K.J. Maan M.A. Othman M. |
| author2 | 57190296377 |
| author_facet | 57190296377 Al-Nidawi W.J.A. Al-Wassiti S.K.J. Maan M.A. Othman M. |
| author_sort | Al-Nidawi W.J.A. |
| building | UNITEN Library |
| collection | Institutional Repository |
| content_provider | Universiti Tenaga Nasional |
| content_source | UNITEN Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | Governments are responsible for providing services to the public easily, efficiently, therefore they introduced electronic government as a way to minimize costs, enhance services, save time and augment performance and efficacy in the public sector. E-service Quality is one of the critical issues in the failure or success of e-government projects. It promotes the efficiency and effectiveness of governments and the relationships with users and enhances their satisfactions. Measurement of e-service quality is a complex process because it depends on citizens? perception that is difficult to be realized and measured. This paper aims to review scales measurement of e-government services quality that providing an evaluating scale based on defining the significant e- service quality dimensions. These dimensions cover important e-services requirements to enhance e-service quality. � 2018 Institute of Advanced Engineering and Science. All rights reserved. |
| format | Review |
| id | my.uniten.dspace-23813 |
| institution | Universiti Tenaga Nasional |
| publishDate | 2023 |
| publisher | Institute of Advanced Engineering and Science |
| record_format | dspace |
| spelling | my.uniten.dspace-238132023-05-29T14:52:03Z A review in E-government service quality measurement Al-Nidawi W.J.A. Al-Wassiti S.K.J. Maan M.A. Othman M. 57190296377 57201394196 57190293401 24824928800 Governments are responsible for providing services to the public easily, efficiently, therefore they introduced electronic government as a way to minimize costs, enhance services, save time and augment performance and efficacy in the public sector. E-service Quality is one of the critical issues in the failure or success of e-government projects. It promotes the efficiency and effectiveness of governments and the relationships with users and enhances their satisfactions. Measurement of e-service quality is a complex process because it depends on citizens? perception that is difficult to be realized and measured. This paper aims to review scales measurement of e-government services quality that providing an evaluating scale based on defining the significant e- service quality dimensions. These dimensions cover important e-services requirements to enhance e-service quality. � 2018 Institute of Advanced Engineering and Science. All rights reserved. Final 2023-05-29T06:52:03Z 2023-05-29T06:52:03Z 2018 Review 10.11591/ijeecs.v10.i3.pp1257-1265 2-s2.0-85044611152 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85044611152&doi=10.11591%2fijeecs.v10.i3.pp1257-1265&partnerID=40&md5=b53704186e258c719772dee7e6314b2e https://irepository.uniten.edu.my/handle/123456789/23813 10 3 1257 1265 All Open Access, Green Institute of Advanced Engineering and Science Scopus |
| spellingShingle | Al-Nidawi W.J.A. Al-Wassiti S.K.J. Maan M.A. Othman M. A review in E-government service quality measurement |
| title | A review in E-government service quality measurement |
| title_full | A review in E-government service quality measurement |
| title_fullStr | A review in E-government service quality measurement |
| title_full_unstemmed | A review in E-government service quality measurement |
| title_short | A review in E-government service quality measurement |
| title_sort | review in e-government service quality measurement |
| url_provider | http://dspace.uniten.edu.my/ |