Mining Service Quality Dimensions from User-Generated Content : A Case Study on Chinese Fresh Food E-Commerce

This study explores the key dimensions of service quality in China’s fresh food e-commerce sector by analyzing large-scale user-generated content (UGC) from four major platforms. Employing the BERTopic model, the research extracted 18 latent topics from 56,765 customer reviews, which were further ma...

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Bibliographic Details

Main Authors:	Xiaomei, Han, Hamrila, Abdul Latif, Chin Hong, Puah
Format:	Article
Language:	en
Published:	Macrothink Institute, USA 2026
Subjects:	HD28 Management. Industrial Management HF Commerce HT Communities. Classes. Races
Online Access:	http://ir.unimas.my/id/eprint/49490/1/Macrothink%20Han%20Xiaomei%202025.pdf http://ir.unimas.my/id/eprint/49490/ https://www.macrothink.org/journal/index.php/bms/article/view/23068 https://doi.org/10.5296/bms.v17i1.23068
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