Exploring the TQM best practices in Malaysia hotel industry using Multi-Criteria Decision Making (MCDM) approach: A conceptual analysis

Quality has become a fundamental issue for organizational success in today’s dynamic business environment particularly hotel industry as it affects the stakeholders which involve government, employers, employees as well as the end users. Total Quality Management (TQM) has seen as a revolution in man...

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Bibliographic Details

Main Authors:	Sin, Kit Yeng, Muhammad Shahar, Jusoh, Noormaizatul Akmar, Ishak, Muhammad Zaini, Ahmad
Format:	Article
Language:	en
Published:	AIP Publishing 2016
Subjects:	H Social Sciences (General)
Online Access:	http://ir.unimas.my/id/eprint/33057/1/Exploring%20the%20TQM%20best%20practices%20in%20Malaysia%20hotel%20industry%20using%20Multi-Criteria%20Decision%20Making%20%28MCDM%29%20approach%20A%20conceptual%20analysis_PDF.pdf http://ir.unimas.my/id/eprint/33057/ https://aip.scitation.org/doi/abs/10.1063/1.4965213?journalCode=apc
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