The role of e-service quality management in the delivery business value
In sharp contrast to the extensive debate that has been conducted in the contemporary literature, with regard to consumers' perceptions of e-service quality, the voice of those managing e-service quality has remained relatively silent. Against this backdrop, the primary aim of the research pres...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | en |
| Published: |
Elsevier Science, Ltd.
2015
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/31778/1/The%20role%20of%20e-service%20quality%20management%20in%20the%20delivery%20business%20value.pdf http://ir.unimas.my/id/eprint/31778/ https://www.sciencedirect.com/science/article/abs/pii/S0969698915300059#! |
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