The Mediating Effect of Empowerment in the Relationship Between Transformational Leadership and A Service Quality - Azman, Ismail; Farida, Abd Halim; Dayang Nailul Munna, Abang Abdullah; Ahmad Sofian, Shminan; Agatha Lamentan, Muda; Shairazi, Samsudin (Canadian Center of Science and Education, 2009)