Does communication satisfaction influence job performance: A study on the Malaysian hotel industry
Frontline employees play a pivotal role in shaping the public perception of the hotel industry, serving as a crucial standard for competing on service quality. This research aims to examine how emotional intelligence and communication satisfaction influence job performance among frontline employees,...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | en |
| Published: |
ResearchGate
2024
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| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/43168/1/FULL%20TEXT.pdf https://eprints.ums.edu.my/id/eprint/43168/ |
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