Price, service quality, customer trust and safety influence towards customer satisfaction on online transportation

This study intends to fill a vacuum in prior research by investigating the effect of pricing, service quality, customer trust, and safety on consumer satisfaction in online transportation. The data was obtained using a Google form and the hypotheses were tested using the Statistical Package for the...

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Bibliographic Details

Main Authors:	Fong Shi Kanga, Abdul Kamal Char, Geoffrey Harvey Tanakinjal, Bonaventure Boniface, Alesia Sigang Gukang, Liew Anak Lubang
Format:	Article
Language:	en en
Published:	Penerbit UMS 2023
Subjects:	HB221-236 Price HE9761-9900 Air transportation. Airlines
Online Access:	https://eprints.ums.edu.my/id/eprint/37276/1/ABSTRACT.pdf https://eprints.ums.edu.my/id/eprint/37276/2/FULL%20TEXT.pdf https://eprints.ums.edu.my/id/eprint/37276/ https://doi.org/10.51200/lbibf.v21i1.4076
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