Determinants of customer experience for luxury hotels in Malaysia

To meet the needs of an increasing number of people who want to take advantage of technology, the lodging industry has begun to offer a diverse range of customer experiences. Scholars have paid more attention to how customers feel about their hotel stays, which is not new. Through a PLS-SEM analysis...

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Bibliographic Details

Main Authors:	Raini Anne Laipan, Mazalan Mifli, Oscar Dousin, Bamini KPD Balakrishnan
Format:	Article
Language:	en
Published:	Human Resource Management Academic Research Society 2022
Subjects:	HF5410-5417.5 Marketing. Distribution of products TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Online Access:	https://eprints.ums.edu.my/id/eprint/35547/1/FULL%20TEXT.pdf https://eprints.ums.edu.my/id/eprint/35547/ http://dx.doi.org/10.6007/IJARBSS/v12-i11/15175
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