Investigating the relationship between Operational Logistics Service Quality (OLSQ) and customer loyalty: Critical review
Logistics service quality (LSQ) is an essential component of operational achievement. Service quality is viewed based on the customer’s evaluation and perception of the logistics service. A good distribution system is required to ensure that product or service can reach customers at the right time a...
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| Format: | Article |
| Language: | en en |
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Penerbit UMS
2019
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| Online Access: | https://eprints.ums.edu.my/id/eprint/32085/1/Investigating%20the%20relationship%20between%20operational%20logistics%20service%20quality%20%28OLSQ%29%20and%20customer%20loyalty_%20Critical%20review_ABSTRACT.pdf https://eprints.ums.edu.my/id/eprint/32085/2/Investigating%20the%20relationship%20between%20operational%20logistics%20service%20quality%20%28OLSQ%29%20and%20customer%20loyalty%20Critical%20review.pdf https://eprints.ums.edu.my/id/eprint/32085/ https://jurcon.ums.edu.my/ojums/index.php/mjbe/article/view/2111/1563 |
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| author | Al Nasrie Weli Sidah Idris Abdul Rahman Yaakob |
| author_facet | Al Nasrie Weli Sidah Idris Abdul Rahman Yaakob |
| author_sort | Al Nasrie Weli |
| building | UMS Library |
| collection | Institutional Repository |
| content_provider | Universiti Malaysia Sabah |
| content_source | UMS Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | Logistics service quality (LSQ) is an essential component of operational achievement. Service quality is viewed based on the customer’s evaluation and perception of the logistics service. A good distribution system is required to ensure that product or service can reach customers at the right time and destination. This can attract customers to become loyal to the service provided. Gaining customer loyalty is no doubt amongst the most prioritized concern for the firms. This paper, therefore, will explore previous studies on the relationship between operational logistics service quality (OLSQ) and customer loyalty. This paper uses secondary data to investigate the relationship between OLSQ and customer loyalty. The result of this study is expected to contribute to the existing theories as well as providing knowledge and information to the practitioners in the logistics industry. The critical review suggests that there is a significant relationship between OLSQ and customer loyalty. |
| format | Article |
| id | my.ums.eprints-32085 |
| institution | Universiti Malaysia Sabah |
| language | en en |
| publishDate | 2019 |
| publisher | Penerbit UMS |
| record_format | eprints |
| spelling | my.ums.eprints-320852022-03-29T09:44:06Z https://eprints.ums.edu.my/id/eprint/32085/ Investigating the relationship between Operational Logistics Service Quality (OLSQ) and customer loyalty: Critical review Al Nasrie Weli Sidah Idris Abdul Rahman Yaakob HD28-70 Management. Industrial management Logistics service quality (LSQ) is an essential component of operational achievement. Service quality is viewed based on the customer’s evaluation and perception of the logistics service. A good distribution system is required to ensure that product or service can reach customers at the right time and destination. This can attract customers to become loyal to the service provided. Gaining customer loyalty is no doubt amongst the most prioritized concern for the firms. This paper, therefore, will explore previous studies on the relationship between operational logistics service quality (OLSQ) and customer loyalty. This paper uses secondary data to investigate the relationship between OLSQ and customer loyalty. The result of this study is expected to contribute to the existing theories as well as providing knowledge and information to the practitioners in the logistics industry. The critical review suggests that there is a significant relationship between OLSQ and customer loyalty. Penerbit UMS 2019 Article PeerReviewed text en https://eprints.ums.edu.my/id/eprint/32085/1/Investigating%20the%20relationship%20between%20operational%20logistics%20service%20quality%20%28OLSQ%29%20and%20customer%20loyalty_%20Critical%20review_ABSTRACT.pdf text en https://eprints.ums.edu.my/id/eprint/32085/2/Investigating%20the%20relationship%20between%20operational%20logistics%20service%20quality%20%28OLSQ%29%20and%20customer%20loyalty%20Critical%20review.pdf Al Nasrie Weli and Sidah Idris and Abdul Rahman Yaakob (2019) Investigating the relationship between Operational Logistics Service Quality (OLSQ) and customer loyalty: Critical review. Malaysian Journal of Business and Economics (MJBE), SE. pp. 59-67. ISSN 2289-6856 (P-ISSN) , 2289-8018 (E-ISSN) https://jurcon.ums.edu.my/ojums/index.php/mjbe/article/view/2111/1563 |
| spellingShingle | HD28-70 Management. Industrial management Al Nasrie Weli Sidah Idris Abdul Rahman Yaakob Investigating the relationship between Operational Logistics Service Quality (OLSQ) and customer loyalty: Critical review |
| title | Investigating the relationship between Operational Logistics Service Quality (OLSQ) and customer loyalty: Critical review |
| title_full | Investigating the relationship between Operational Logistics Service Quality (OLSQ) and customer loyalty: Critical review |
| title_fullStr | Investigating the relationship between Operational Logistics Service Quality (OLSQ) and customer loyalty: Critical review |
| title_full_unstemmed | Investigating the relationship between Operational Logistics Service Quality (OLSQ) and customer loyalty: Critical review |
| title_short | Investigating the relationship between Operational Logistics Service Quality (OLSQ) and customer loyalty: Critical review |
| title_sort | investigating the relationship between operational logistics service quality (olsq) and customer loyalty: critical review |
| topic | HD28-70 Management. Industrial management |
| url | https://eprints.ums.edu.my/id/eprint/32085/1/Investigating%20the%20relationship%20between%20operational%20logistics%20service%20quality%20%28OLSQ%29%20and%20customer%20loyalty_%20Critical%20review_ABSTRACT.pdf https://eprints.ums.edu.my/id/eprint/32085/2/Investigating%20the%20relationship%20between%20operational%20logistics%20service%20quality%20%28OLSQ%29%20and%20customer%20loyalty%20Critical%20review.pdf https://eprints.ums.edu.my/id/eprint/32085/ https://jurcon.ums.edu.my/ojums/index.php/mjbe/article/view/2111/1563 |
| url_provider | http://eprints.ums.edu.my/ |