Gen-Y’s Aura Impact on HR New Model and Practices of Hospitality Sector
Gen-Y’s employees could elicit an aura that would support the development of a sustainable HR model and practices in hospitality sector, particularly in hotel industry. Subsequently, this could revive the glaring hospitality industry which initially being portrayed through hotel. Yet, a worrying p...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | en en |
| Published: |
2016
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| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/26365/1/Gen-Y%E2%80%99s%20Aura%20Impact%20on%20HR%20New%20Model%20and%20Practices%20of.pdf https://eprints.ums.edu.my/id/eprint/26365/2/Gen-Y%E2%80%99s%20Aura%20Impact%20on%20HR%20New%20Model%20and%20Practices%20of1.pdf https://eprints.ums.edu.my/id/eprint/26365/ http://dx.doi.org/10.20431/2455-0043.0201001 |
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| Summary: | Gen-Y’s employees could elicit an aura that would support the development of a sustainable HR
model and practices in hospitality sector, particularly in hotel industry. Subsequently, this could revive the glaring hospitality industry which initially being portrayed through hotel. Yet, a worrying perception was unveiled that Gen-Y was reluctant to engage in a face-to-face approach, which has long become the trademark in hospitality business. This tendency might pose a challenge to the development of the aforementioned HR model and practices. Data collected from the Gen-Y cohort, and the multi-generations workforce prevail the real traits, values and work attitudes of the Gen-Y. The information would improve further the human resource practices and management. The study employed a qualitative method by conducting interviews with the three levels of staffs in the participating hotels; namely, managerial level, supervisor level, and operational level. In total, 149 respondents were interviewed. Preliminary findings found that positive support from the Baby Boomer and Gen-X will bring out Gen-Y’s best aura that could position hotel industry into a driving seat of prosperous economy. |
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