APA (7th ed.) Citation

Ariffin, Z. Z., Yaakop, A. Y., Isa, N., Omar, S. S., Aliman, N. K., & Hassan, R. A. (2018). Service Quality as Drivers of Customer Loyalty and Intention to Switch: Modeling the Mediating Effect of Customer Satisfation.

Chicago Style (17th ed.) Citation

Ariffin, Zailin Zainal, Azizul Yadi Yaakop, Norsuhada Isa, Siti Sarah Omar, Nor Khasimah Aliman, and Ramraini Ali Hassan. Service Quality as Drivers of Customer Loyalty and Intention to Switch: Modeling the Mediating Effect of Customer Satisfation. 2018.

MLA (9th ed.) Citation

Ariffin, Zailin Zainal, et al. Service Quality as Drivers of Customer Loyalty and Intention to Switch: Modeling the Mediating Effect of Customer Satisfation. 2018.